Senior Provider Engagement Manager

Key Skills

Adobe Creative Suite, Analytical and Problem solving, Effective communication skills, Google Workspaces, Health and Safety, Microsoft Office suites, Presentation skills, Salesforce

Job Description

About the company

At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide.

Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale.

Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.

In August 2021, we raised a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies driving transformative change in their industries.

About the role

A successful Sr. Provider Engagement Manager (PEM) is passionate about healthcare, has excellent time-management and problem-solving skills, is a driven self-starter, and approaches their work with creativity and innovation. You will develop and establish contractual relationships with providers, guiding them through the partnership process and spreading our vision of quality care. The PEM will play a critical role as the direct owner of provider relationships, maintaining lasting physician and practice relationships. The PEM is the lead of a matrixed, cross-functional team responsible for the identification, contracting, implementation, monitoring, and reporting of the Covera programs.

You will be expected to:

• Mentor and provide guidance to PEM team members. Bring leadership and direction for the growth and development of the PEM team.
• Represent Covera Health and our various internal teams as the primary point of contact for your book of business
• Secure meetings with potential partners and pitch Covera program and, negotiate quality-focused agreements with practices and health systems to key stakeholders
• Drive ongoing engagement in Covera Health’s program for a defined book of business from large health systems to freestanding radiology facilities
• Successfully speak to and demonstrate Covera’s value to participating providers
• Gain buy-in from and build relationships with key radiology practice stakeholders (business and clinical professionals)
• Quickly recognize and solve operational barriers or personal hesitations that would limit a provider’s engagement with Covera Health
• Partner with assigned practices to help implement and customize workflows to incorporate Covera’s program into their day to day workflow - this is operational and technical
• Use data to identify overall trends, pinpoint risks, and prioritize focus areas
• Implement solutions with providers to drive engagement and build trust
• Collaborate with cross-functional teams to manage provider accounts, troubleshoot issues, pilot new programs/processes, and support high-impact providers
• Develop a deep understanding of the radiology market on a state-by-state basis
• Develop a deep understanding of radiology practice management including procedures, equipment, and systems
• Strong foundational knowledge regarding the technical needs surrounding implementation. Ability to navigate the technical/implementation workflow.
• Oversee and support the implementation team, escalation point and ensuring a positive provider experience
• Develop deep understanding of each provider in your book of business, knowing their market, workflows, and practices
• Communicate valuable clinical feedback developed by our clinical and data sciences teams to participating practices
• Track activities with all in-house tools, including CRM, and maintain all provider/practice and project organization in order to manage your book of business against set milestones

Requirements

• BA or BS preferred 
• Clinical license is a plus
• 5-7 years of account management/provider engagement experience within healthcare. Radiology market a plus
• Prior work experience in one or multiple startup environments preferred
• Ability to work cross-functionally across various departments and roles
• Strong personal time management skills including the ability to manage multiple projects and meet deadlines
• High proficiency with following tools and platforms: Google Workspace, Microsoft Office, Adobe Acrobat, CRM (Salesforce, Zoho, etc.)
• Strong written and verbal communicator, comfortable presenting to large groups, domain experts, and upper management internally and externally
• Capable of working independently, setting and meeting deadlines for self and others
• Knowledge and passion for patient radiology and improving patient outcomes strongly preferred 
• Strong problem-solving skills and attention to detail
• Positive, warm, and friendly phone skills
• Ability to effectively communicate detailed information to healthcare providers

Benefits

You will be a full-time employee with a competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic Slack channels, and more!

The minimum and maximum salary for this position is $102,000 - $138,000. Final salary will be based on a number of factors including: level, relevant prior experience, skills, and expertise.