Implementation Manager

Key Skills

Amazon EMR, Analytical and Problem solving, Java Programming, Microsoft-Excel, Program Management, Project management, SaaS, SQL

Job Description

The Role

Qventus is looking for an Implementation Manager (IM) with a proven track record for executing the timely delivery of enterprise-scale software deployments. This person will wear a number of hats, combining aspects of complex engagement management, project management, analytics, and technical coordination. This person will develop relationships with our key leaders and users in the hospital and surgical clinics, including senior OR leadership, surgeons, schedulers, and IT teams. They will be a critical link between Qventus and the customer and our internal product and delivery teams. The Implementation Manager will own the end-to-end delivery of technical features and functions within a deployment and will be accountable for the responsibilities described below. They will also serve as the overall engagement manager from customer kickoff through go-live, creating and maintaining a complex, cross-functional project plan with a matrixed team. 

The Implementation Manager will develop deep technical knowledge of the Qventus Periop product to successfully deploy it, think creatively about new use cases for the product, and drive value for our customers.

Core Responsibilities:

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Periop solution.
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

Minimum Requirements:

• At least 5 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
• At least 5 years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
• Project management experience with complex implementations in the provider-side healthcare setting.
• A track record of applying strong quantitative and analytical skills in prior roles.
• Prior experience managing projects for hospital systems (e.g. EHR implementations) is required
• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
• Ability to travel on average 25% and up to 50%.

Preferred Qualifications:

• Experience writing SQL queries (highly desired)
• PMP certification.
• Experience with Epic/Cerner EHR instances.
• Experience working with clinical and/or process consultants.

To be a good fit for the company, candidates should have these intangibles:

• You find pleasure in defining a method to the madness. People call on you to organize messy situations at work.
• An assertive, confident attitude and approach towards challenging situations. You run towards the challenge head-on instead of waiting for it to come to you.
• You’re comfortable with ambiguity and can make ‘gut’ decisions without all the information, course correcting and maintaining momentum with team members to keep going.
• You want to contribute at any level to drive a task to completion. There’s nothing ‘beneath’ you, as long as you’re helping out.

We consider several factors when determining compensation, including location, experience, and other job-related factors.

Salary Range: $126,000 to $154,000 annually + equity + benefits- Qventus expects to hire for this position near the middle of the range. Only in truly rare or exceptional circumstances where a candidate's experience, credentials, or expertise far exceed those required or expected will we consider and offer at the top of the salary range.

Qventus offers a competitive benefits package including medical, dental, vision, paid time off, company holidays, and a stock option plan.