Product Manager II, Member Experience

Key Skills

A/B Testing, B2B, Design, Effective communication skills, Figma, KPI, mobile programming, Presentation skills, Product Management, Project management, SaaS, UX design

Job Description

We are looking for a Product Manager who will build experiences and drive adoption of new areas of business growth for Spring Health, including behavioral health-focused Centers of Excellence (COE), Global Expansion, Coaching Experiences, and solutions for Payers and Channel Partners. You will partner closely with the strategy leaders for business growth and will implement product solutions that scale Spring Health services across all lines of business. You will join a blossoming cross-functional team, focused on and measured by outcomes, and empowered to drive KPIs and business results.

What You’ll Do

• Contribute to our vision to eliminate every barrier to mental healthcare by scaling Spring Health services to new geographies and member populations
• Cultivate a deep understanding of our members throughout their journey, and advocate for solutions based on their needs and pain points
• Understand the customer (businesses), member, and caregiver current and future needs, as they relate to the behavioral health ecosystem, and propose solutions that delight customers and meet our company’s objectives
• Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
• Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
• Work with the leadership team and the wider product organization to contribute to a product roadmap, based on user and business impact
• Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, data science, and marketing) to launch valuable and high quality experiences across our platform
• Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
• Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives

What We Are Looking For

• You’ve worked for 3+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
• You have successfully shipped consumer experiences in business-to-business products that have driven high user satisfaction and engagement
• You have experience building products for the enterprise, executing on roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You understand and learn technologies and have led growth for B2B SaaS products targeting enterprises
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
• You have experience with hypothesis-driven product development and A/B testing
• You have hands-on experience creating product mocks and lo-fi designs that can be tested by users and refined by product designers (Design background and fluency with Figma is a plus)
• You have an outstanding track record of owning features and consistently delivering on OKRs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous problem areas 
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Bonus Qualifications

• Experience working in healthcare
• Experience working on both web and mobile applications
• Experience in UX design

The target salary range for this position is $120,000 - $150,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.