Customer Success Engineer

Key Skills

Apache Airflow, Argo, AWS, Azure, Bioinformatics, Continuous Integration & Continuous Delivery - CI/CD, Data pipelines, Data science techniques, Data Warehousing, Database, DevOps, Elasticsearch, Git, Google Cloud Platform (GCP), GraphQL, gRPC, Jupyter Notebook, Machine learning techniques, PostgreSQL, REST API, Streaming APIs

Job Description

Betteromics is a Data Engineering Platform for Life Sciences. 

We are a team of mission-driven professionals, with combined experiences from academia, science and technology companies. We believe that life science product development can be accelerated with industrial strength software platforms to generate, prepare, process and utilize large and complex multi-modal molecular datasets using the best-in-class ML and data science practices.

Our Values:

• Innovate Together: We recognize that the best innovation comes from embracing the uniqueness of others, unlocking the potential of the collective
• Seek Understanding: We empathetically seek to understand others with the goal of providing contextually grounded solutions
• Embody Selflessness: We leverage different perspectives and achieve breakthrough by building values for others; lifting us all 
• Prioritize Integrity: We operate ethically, honestly and holding ourselves to high standards of care and transparency

What we look for in our ideal Betteromics team member

• Insatiable hunger for learning and problem solving
• Empathy and humility to know that we don't know everything but want to help 
• Self driven generalists who can become experts and do what is needed when needed
• Bachelor’s Degree in Computer Science or related field

We are looking for Customer Success Engineers proficient in:

• 3+ years experience in the full lifecycle of software products from concept to launch
• Own the customer relationship and management including triaging/ resolving support issues,

  be the voice of the customer, and translate their needs into product requirements, collaborate

  with eng & product teams to address them.

• Ideation to help solve customer problems using Betteromics platform including running design

  sprints and iterating on customer requirements

• Handling pre-sales customer evaluation POC - including building, maintaining, running demos

  in python, javascript, etc

• Help scale support by defining, prototyping, and championing tools to address common

  customer needs.

• Experience working in a cloud env (Kubernetes, GCP, Azure, AWS) and infrastructure services such

  as Terraform, Helm, log aggregation, load balancing

• Experience monitoring and debugging production systems, using tools such as Pagerduty,

  Sentry, Prometheus, Honeycomb request tracing, etc

• Experience working with Dev & DevOps Tools such as code repositories (Git*), CI/CD (e.g.

  Jenkins), build tools (Bazel, Gradle, etc.)

• Some experience working with systems:
• Backend systems similar to search (ElasticSearch), database (PostgreSQL), data

  warehouse (Snowflake), cloud storage (S3), event management (Kafka, Lambda)

• Cloud security involving auth, PII, secrets mgmt, encryption (e.g. Identity Services,

  Secrets Vaults, Identity Aware Proxies, etc)

• Data pipelines and compute engines (e.g. Airflow, Prefect, Argo)
• External APIs based on frameworks like (e.g. GRPC, GraphQL, REST)
• Nice to have
• Experience working with lifesciences domains - wet lab, bioinformatics, genomics,

  clinical data, EHRs, Electronic Lab Notebooks (e.g. Benchling), etc

Your impact:

• Be a trusted partner for the customer, helping them succeed in using the product
• Provide training and demos to customers on new features
• Be the voice of the customer to provide important feedback back to internal teams
• Work cross-functionally with Product and Engineering to help drive features to improve the product
• Build solutions to scale support for our customers

Benefits & Perks:

• Culture - our top priority! We pride ourselves on creating a culture that is supportive, inclusive and mission-driven

  Generous Medical, Vision, and Dental Plans, 401K, Paid Maternity and Paternity

• Flexible time off, alongside monthly paid company holidays and week-long Summer and Winter Breaks
• Hybrid-first environment that allows you to both interact with your teammates and work flexibly
• Family- friendly. We work hard but value and understand the importance of life outside of work. We are committed to helping employees achieve a healthy work-life balance