Support Manager

Key Skills

Apache Kafka, Big Data Technology, Data Analytics, Docker, Kubernetes-K8s, Linux Operating system, SQL

Job Description

Who we are

DoubleVerify is a big data analytics company, which went public in April 2021 (NYSE: DV). We track and analyze tens of billions of ads every day for the biggest brands in the world like Nike, AT&T, Disney, Vodafone, and most of the Fortune 500 companies, if you’ve seen an online ad via Web, Mobile, or CTV device then there are big chances that it was measured by us.

We operate at a massive scale, we handle over 100B events per day and over 1M RPS at peak, we process events in real-time at low latencies (ms) to help our clients make decisions before, during and after the ad is served. We verify that all ads are fraud free, appear next to appropriate content, appear to people in the right geography and measure the viewability and user’s engagement throughout the ad’s lifecycle.

We are global, we have R&D centers in Tel Aviv, New York, Finland, Berlin, Belgium and San Diego. We work in a fast-paced environment and have a lot of challenges to solve. If you like to work in a huge scale environment and want to help us build products that have a huge impact on the industry, and the web - then your place is with us.

What will you do

The Cloud Support Operations Manager is an integral part of the Operations (TechOps Support) Team, responsible for ensuring the team's activities focus on monitoring, troubleshooting, and improving the various company’s applications and technologies.

Responsibilities:

• Manage a team that operates and maintains DoubleVerify's applications, servers, and network.
• You will manage projects and ensure we stay on target to accomplish the goal.
• You will work with monitoring solutions to create reports and focus on predictive analysis.
• You will be thrilled at the prospect of building strong relationships with different teams in the company, solving operational issues, and implementing quality improvements.
• Lead, motivate, and support a team within a time-sensitive and demanding environment.
• Actively pursue strategic and operational objectives.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Participation in 24/7/365 on-call rotation.

Who you are

• 2+ years of Management experience
• 3+ years of Experience working in a role supporting developers/engineer's applications
• 3+ years of Experience with monitoring systems and management tools (ex: Nagios, Splunk, Grafana/Prometheus)
• 3+ years of Experience in an Application Support Role
• Basic understanding of SQL
• 3+ years of Windows/Linux administration skills (IIS and/or Apache configuration)
• 3+ Experience with Kubernetes / Kafka
• Familiarity with orchestration and containerization solutions (Docker, Kubernetes)
• Demonstrated ability to adapt quickly, learn new skill sets, and be able to understand operational challenges.
• Strong analytical, problem-solving, negotiation, and organizational skills with a clear focus under pressure.
• Must be proactive with a proven ability to manage multiple tasks simultaneously.
• Resourceful, results-orientated with the ability to get things done and overcome obstacles.
• Excellent interpersonal skills, including relationship building with diverse, global, cross-functional teams.
• Proven ability to troubleshoot and guide the team to solve situations in complex systems.
• Good knowledge of process automation.