AWS, Azure, Docker, Effective communication skills, Google Cloud Platform (GCP), Kubernetes-K8s, Large Language Models - LLMs, Natural Language Processing (NLP), Python Programming
Are you interested in defining how Generative AI will shape the future of work?
We are a Silicon Valley Series C startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300% and became officially a Unicorn. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
We are growing our engineering team in Toronto. Join us to develop great products in an exceptional strong team.
Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.
As an ML software engineer, you will join the a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available. We work on a variety of ML problems, including but not limited to text generation, classification, summarization, etc. Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite.
You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.
What you will do:
What we look for:
Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans.