Conversational AI Designer

Key Skills

Aartificial intelligence, Design, Effective communication skills, Google Dialogflow, Leadership Skill, Management

Job Description

Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Verizon, and Mutual of Omaha and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As a Conversation Designer, you will be responsible for ensuring high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. You will lead a pod of Conversation Analysts to implement best-in-class AI models. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You will also be responsible for working directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool. 

What you’ll do:

• Lead customer AI Delivery projects, designing, building, deploying, and tuning AI solutions for multiple customer simultaneously
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite
• Design solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
• Define labeling guidelines to be used to train conversational AI models
• Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet our quality standards
• Design and develop virtual agent solutions using Google’s Dialogflow CX

What we are looking for:

• Strong communication skills (verbal and written)
• Ability to appropriately prioritize and manage multiple projects simultaneously
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
• 2 years of experience in conversational design as a Conversation Designer/Architect role (e.g. building bots, conversational AI)
• Experience presenting complex solutions to key customer stakeholders
• Fluency in a second language (Spanish preferred)
• Background in Linguistics preferred
• Experience with Dialogflow CX preferred