Business Intelligence Analyst

Key Skills

Aartificial intelligence, Amazon RedShift, Analytical and Problem solving, API, Business Intelligence, Confluence, Effective communication skills, JIRA, macOS platform, Microsoft-Excel, Natural Language Processing (NLP), Presentation skills, Python Programming, R Programming, SQL, Tableau

Job Description

Join our team at ASAPP, where we're developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing.

As a member of the Customer Success Insights team, the BI Analyst is accountable for working with the BI Manager and greater Customer Success team to help address Internal and Client facing Business Intelligence, Reporting, and Data Analysis needs. To achieve these aims, the BI Analyst must partner with the BI Manager and Customer Success Managers to produce actionable, accurate, and reliable data views that are easy to access and understand. Additionally, the BI Analyst will help educate and train ASAPP users/clients to use the ASAPP Historical reporting tool for the purpose of analysis and data exploration.

What you'll do

• Develop reporting and dashboards to help drive key business decisions
• Create data processes from intake/import through final reporting and analytics
• Produce ad hoc reporting and analyses as needed
• Mentor and train users on best practices on our reporting systems and overall data integrity
• Maintain and empower ASAPP’s reporting suite to empower customers and internal staff efficient visibility to business impact, trends, problems, and opportunities
• Act as a data subject matter expert by mastering, documenting, and training internal and external customers on the ASAPP data schema, insights tools, and reports
• Execute data visualization best practices in enterprise reporting templates, custom reports, and performance summaries
• Perform high priority ad hoc queries to answer business questions not answered by existing reports and teach internal and external users to fish on their own
• Assist Customer Success team in the submission and tracking of DI requests, issues, and strategic initiatives (enhancements, bugs, tooling) and partner with the BI Manager on the prioritization, delivery and communication
• Be a part of the on-call rotation

What you'll need

• 3-4 years of Business intelligence and data analysis experience, preferably in a SaaS environment 
• Experience creating BI data models, reports and dashboards, preferably in Qliksense/Sisense/Tableau
• Working knowledge of industry standard Data Infrastructure (e.g. Warehouse, BI, Analytics, Big-Data, etc.) tools and knowledge of database design techniques
• Advanced SQL capabilities and experience working with extremely large, diverse data sets with complex business rules
• Expert knowledge of Excel, with experience using Power Query, Power Pivot
• Demonstrated experience and ability to work with business users to gather requirements and manage scope
• Knowledge of best practices and automated techniques for data quality assurance
• Tremendous attention to detail with the ability to quickly switch from macro to micro analysis and unwavering focus on ensuring data accuracy
• Strong communication and presentation skills with the ability to present results of analysis to business and technical customers and communicate in a courteous, tactful, and concise manner
• Strong problem-solving and trouble-shooting skills with enthusiasm and desire to thrive in an atmosphere of constant change
• Highly driven self-starter who seeks continuous improvements in existing processes and keeps up to date with the latest updates and improvements in the systems we use
• Demonstrated ability to roll-up sleeves and work in a hands-on capacity
• Ability to maintain a fun, casual, professional and productive team atmosphere
• Fluency in Microsoft Office, especially Excel and PowerPoint
• BA/BS degree or higher, preferably in MIS, Decision Science, Computer Science, or a related field

What we'd like to see

• Experience with a variety of BI tools from which you can convey strengths and weaknesses
• Digital analytics: implementation, tooling, metrics, variables, properties
• Implementing analytics solutions in an Enterprise environment
• Creation of extension objects using BI solution APIs
• NLP or Conversational AI data
• Mac, Slack, Confluence, and JIRA
• Expertise in data extraction, manipulation, and analysis platform such as R, Python, Talend, and/or Redshift – we use Python and R internally

Benefits

• Competitive compensation
• Stock options
• OSDE 410 for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment
• 3 weeks vacation
• English lessons

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.