Senior Business Intelligence Analyst

Key Skills

Analytical and Problem solving, Business Intelligence, Customer Support, Data Analysis, Data Analytics, Data Visualization, Google Suite, Python Programming, R Programming, SQL, Tableau

Job Description

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne has a unique and exciting opportunity to join the rapidly growing Global Support and Services (GSS) organization.

The Customer Operations team within GSS is responsible for application administration and integrations, Product and Service Provisioning, Project and Program Management and all data analytics for the GSS department.

The Sr. BI Analyst will report to the Director, Customer Operations and will be responsible for the data model and all GSS metrics including KPIs,SLAs, capacity and any additional reporting needs to drive data-driven business decisions. This role is key in reaching the department's goal for growth, scale, and profitability. The ideal candidate is well-rounded and resourceful top performer who understands how to drive initiatives across the finish line in a timely and professional manner in a fast-paced, high-growth, cross-functional environment.

What will you do?

• Build the data model for all GSS metrics.
• Build the Develop set of dashboards and alerts for all GSS metrics
• Analyze data for trends and anomalies
• Provide GSS leadership with information hub for their department metrics
• Develop customer qualitative analyses, models and ad-hoc reports to support date driven decision making

What experience or knowledge should you bring?

• Minimum of 3 years experience in business intelligence, finance, or other quantitative analysis.
• Experience in data analytics roles, particularly in transforming data into business insights and recommendations using analytical tools
• Proven experience with data visualization tools, e.g. Tableau
• Excellent interpersonal and communication skills; the ability to present results of complex analyses clearly and ability to build strong relationships across all levels of an organization
• Solid business sense; understanding of business practices and effective business process
• Fluency with BI/visualization tools, and deep knowledge of Python, R, SQL, Excel, and other analysis tools
• Strong critical reasoning skills, including an understanding of common pitfalls of data analysis
• A proven track record of initiating and delivering actionable analyses / recommendations in order to drive business impact
• Proven analytical, problem-solving, and organizational skills with a high attention to detail

What experience or knowledge sets you apart from others?

• Experience in Customer Support organization
• Experience with Google Suite products

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.