Field Service Technician - Robotics

Key Skills

AI Robotic systems, Analytical and Problem solving, C++, Confluence, Effective communication skills, JIRA, Python Programming, User support and Troubleshooting

Job Description

Sanctuary AI, a world leader in building AI-based control systems for humanoid robots, is seeking a skilled and motivated Field Service Technician – Robotics to join our team. In this role, you'll collaborate closely with our Hardware, Software, AI, and Product teams to develop a deep understanding of the design, architecture, and implementation of our current robotic systems and play an important part in advancing future generations of our general-purpose robots.

Ideal candidates are hands-on, adaptable, and eager to contribute to cutting-edge robotics development. You bring strong mechatronics capabilities, practical experience in troubleshooting and modifying complex mechanisms, and an ability to balance multiple design and operational goals. Experience with robotic systems, Linux environments, Python or C++ code, hardware design tools, and PCBA rework is beneficial.

You'll contribute meaningfully by learning how our systems function, supporting solutions from development through deployment, and working with cross-functional teams to operate, scale, and maintain Sanctuary’s general-purpose robots as part of our growing Labour-as-a-Service offering.

Note: This position requires the ability to travel for work, both locally and internationally.

Our Success Criteria

• Hands-on experience monitoring and maintaining robots during operation in production environments, including routine mechanical and electrical servicing
• A strong customer-oriented approach and ability to engage professionally in person
• Experience working with complex electromechanical and software systems, including collaborating with engineers to gather and act on diagnostic data
• Capability to diagnose and resolve electromechanical and connectivity issues in collaboration with interdisciplinary teams
• Interest in contributing to the successful deployment of general-purpose robots
• Enthusiasm for gaining experience in maintaining advanced robotic platforms in live, on-site environments

Your Experience

Qualifications:

• Bachelor’s degree in Mechatronics, Electrical or Mechanical Engineering, Computer Science, Engineering Physics, or a related technical field sor equivalent work experience
• Proven experience supporting technology in production or on-site environments with end users or customers

Skills:

• Strong troubleshooting skills, with familiarity using electrical and mechanical diagnostic tools (e.g., multimeter, oscilloscope)
• Experience repairing electro-mechanical assemblies and interpreting technical drawings and schematics
• Proficiency with documentation tools such as Confluence, JIRA, and Google Workspace
• Understanding of configuration management practices
• Experience operating and tuning control systems
• Clear and effective communication skills across teams and with external stakeholders
• Strong documentation habits and ability to solve problems in real time

Nice-to-Have Skills:

• Familiarity with robotics
• Ability to read and write Python and/or C++ code
• Experience working with Linux operating systems
• Familiarity with CAD software
• Experience with PCBA rework
• Exposure to electric actuators

Traits:

• Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems.
• Self-motivated learner that works well with a team.
• Great communicator - able to clearly articulate needs, keeps a calm head during complex situations
• Eager to take on new challenges with tenacity, positivity and a growth mindset.
• Patience, persistence and attention to detail on assigned tasks.

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.

Compensation and Benefits

Sanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.

About Sanctuary AI

Founded in 2018, Sanctuary builds humanoid robots and a novel control system for them that integrates symbolic logic and reasoning with data-driven robot foundation models. We use our robots to collect vision, audio, touch, and proprioception data from the perspective of the robot while they perform real-world work tasks. We use that data to train multimodal robot foundation models. Because our systems are vertically integrated, we can design, deploy, and refine at scale. Our mission is to create the world's first human-like intelligence in general-purpose robots.