Summer 2025 - Quality Assurance Intern - 90384151 - Philadelphia

Key Skills

Analytical and Problem solving, Database, PowerBI, R Programming, SQL, Tableau, UI design, UX design

Job Description

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

POSITION SUMMARY:

Support the Quality Assurance group in establishing and implementing a Quality Management System (QMS) within the Infrastructure Maintenance & Construction Services (IMCS) Department. This includes helping to create and implement the policies and plans associated with the QMS, providing support for Quality Assurance specialists, auditors, process engineers and other key stakeholders. The student will also assist in collecting and analyzing data to support key process metrics, audits, and continuous improvement projects.

ESSENTIAL FUNCTIONS:

• Support IMCS audit program by helping to develop audits and analyze results.
• Assist in the investigations of complaints, safety concerns, and deficient maintenance and inspection processes.
• Create and maintain documentation and records to support implementation of a QMS.
• Build analytic models and decision support tools to identify trends and opportunities for improvement.
• Collaborate with stakeholders and subject matter experts to understand business problems and propose solution approaches.
• Apply data mining techniques to analyze and make insights from data, and to facilitate data-based decision-making.
• Identify, obtain, and prepare the data needed for modeling and analytical efforts.
• Identify, develop, and present areas of opportunity within IMCS to influence business actions and capitalize on process improvement projects.
• Exemplify Amtrak’s vision and values through interaction with the team, clients, and stakeholders.

MINIMUM QUALIFICATIONS:

• Must be actively pursuing a degree at an accredited educational institution.
• Must be actively pursuing an undergraduate degree in Data Science, Operations Research, Data Analytics, Statistics, Engineering, or another related field.
• Must have at least 2 years of academic undergraduate studies completed or a junior status at minimum.
• Must have a cumulative GPA of 2.8 or higher.
• This position requires a minimum of 20 hours per week, Monday through Friday.

PREFERRED QUALIFICATIONS:

• Relevant work experience (e.g., full-time roles, internships, school projects) in Quality, Operations, or data analysis.
• Knowledge and experience with relational database systems.
• Ability to create data models and dashboards in business intelligence reporting tools (SQL, Tableau, Power BI, etc.).
• Aptitude for problem solving.
• Effective interpersonal communication skills including writing, oral, and presentation.
• Strong self-learning skills, personal drive and enthusiasm with analytical skills, and ability to innovate and simplify current processes and practices.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The hourly range is $17.50 per hour - $35.00 per hour. Pay is based on factors including school year, program of study, etc. In addition, paid internships include Amtrak rail pass privileges as a part of the experience along with one (1) PTO day per academic year.

Summer 2025 internship program will run from May 19th - August 8, 2025.

Requisition ID:163295

Posting Location(s):Pennsylvania

Work Arrangement:06-Onsite

Job Family/Function:Engineering

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.