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Job Type
Full Time -
Experience
4-6 year -
Salary
лв65,000 - лв95,000 / Month -
Location
Sofia, Bulgaria -
Job Function
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Industry
Information Technology -
Qualification
Key Skills
Business Intelligence, Data science techniques, Effective communication skills, Microsoft-Excel, PowerBI, Powerpoint
Job Description
NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.The NIQ Bulgaria Customer Success team is currently looking for a Client Service associate who will be responsible for specific client support related activities.RESPONSIBILITIES•Managing daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets•Building effective relationships with client representatives and staying informed about the client priorities, strategies and targets•Participating in the NIQ service model transformation by driving the adoption of automated client servicing and business intelligence platforms•Conducting client trainings on NIQ tools and solutions•Troubleshooting and resolving client inquiries related to databases, software, coding, and other key aspects of NIQ products and services•Assisting our sales experts with identifying sales opportunities, pricing, contract negotiations, and documentation•Being an expert in NIQ products, methodology and FMCG industry trends•Working regularly with other teams (e.g. operations, technology and data science) to solve client business questions and drive different initiatives•Developing analysis and providing insights and recommendations for our NIQ FMCG manufacturer clientsREQUIREMENTS•Strong communication skills – very good English (written and spoken)•Ability to work in a digital enabled environment and to adopt and promote the usage of new modern web platforms•Experience with PowerBI, Outlook, Microsoft Excel, PowerPoint and other Microsoft tools•Interest in the FMCG industry•Ability to communicate and work with associates at all levels in the organization•Ability to build relationships across countries and cultures•Excellent organizational skills to track data deliveries and execute client servicing according to contractual agreements•Ability to meet strict deadlines and managing client expectationsAdditional InformationOur Benefits•Flexible working environment•Volunteer time off•LinkedIn Learning•Employee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Company Info.
NielsenIQNielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance. Our 30,000 employees -- based in over 100 countries.
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IndustryInformation Technology
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No. of Employees30,000
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Location200 W Jackson Blvd, Chicago, Illinois 60606, USA
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Website
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