Sr. Operating Manager

Key Skills

Aartificial intelligence, Effective communication skills, Microsoft-Excel, Powerpoint

Job Description

Sr. Manager – Commercial Operation, reporting to the Executive Director – DBU & CMO of Lilly Taiwan affiliate, will own the affiliate responsibilities of designing, developing, and implementing the organizational process to enhance the operational effectiveness of the commercial functions. The role will lead the Commercial Operation team (including 5 Operation Stewards) to drive the affiliate outcome by partnering with 3 Business Units (DBU, IMBU, and ONBU) and other Central Marketing functions with a primary focus on enhancing the commercial processes through constant prioritization, simplification, and automation. The candidate will be a key business partner to other non-commercial functions (e.g. E&C, Medical, Tech@Lilly etc.) to influence and drive the process optimization with Lilly’s ethical standards.

Responsibilities

Objective 1: Team Management and Cross-Functional Leadership

• High-Performance Culture – cultivate the culture of high performance-winning team through strong leadership behaviors and organizational influence
• Team Development – develop the individual capabilities by acting on team members’ development plan
• Cross-functional Engagement – establish effective cross-functional communication (e.g. BU, E&C, Medical, etc.) to ensure clear priorities and appropriate engagement with key stakeholders
• Vendor Management – build regular relationships with vendors to manage the working relationships with contractors
• Administration – manage regular administrative deliverables of direct reports such as timesheets, onboarding, training, etc.

Objective 2: Oversight and Enhancement of Commercial Processes and System Maintenance

• Promotional and Educational Materials and Systems – materials review, retirement, system management
• Meeting Process and Systems – Veeva Event Management (VEM) process, Customer Meeting Services (CMS) setup and localization
• HCP Process – MSA, FMV, speaker management (e.g. speaker slots, training checklist, TLMap)
• 3rd Party and Vendor Process – travel agencies for HCP accommodation, travel, meeting venues, and vendor documentation management
• Sponsorship Process – process and documentation for affiliate sponsorships of independent meetings
• Payment Process – vendor PO and payment, non-DR and web-DR, Fiori management, accrual process
• Sample Process – sample approval and tracking

Objective 3: Organizational Transformation and Leadership

• Artificial Intelligence (AI) – spearhead in using the AI tools, techniques, and resources from Lilly to enhance the internal efficiency within the Commercial Operation and demonstrate measurable outcomes in collaboration with Tech@Lilly
• Procedure Updates – lead the commercial procedure updates as the subject matter expert (SME), in partnership with other lead team stakeholders, and establish a tracking system to ensure the procedure implementation
• Risk Management – collaborate with the E&C function to drive the progress of affiliate prioritized risk areas (e.g. promotional activities) and communicate effectively to the affiliate or NAPAC leadership team.

Basic Qualifications/Requirements

• Bachelor’s degree and above
• Over 8 years of commercial working experience in the pharmaceutical industry
• Proficiency in Microsoft Word, Excel, PowerPoint is a must.
• Fluent in English communication

Additional Skills/Preferences

• Bachelor or graduate degree
• Team management experiences
• Artificial intelligence (AI) experiences
• Strong learning agility
• High attention to details

Additional Information

• Travel 0-10%
• Location: Taipei with remote work arrangement considered occasionally

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.