Aartificial intelligence, ChatGPT, Elasticsearch, Infrastructure as code, Large Language Models - LLMs, Leadership Skill, Machine learning techniques, Natural Language Understanding-NLU, Optimization, Python Programming, PyTorch, Software Development
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
The Machine Learning team is seeking a Senior Software Engineer to join our ML platform effort. Our ML platform serves as the runtime for our Conversational AI stack (LLM, NLU, DST, Dialog Policy Learning, Knowledge Graph, NLG) and enables the development of conversational AI products (chatbots and new products).
What You'll Do
What You'll Bring
For all full-time employees, we offer:
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural co