Associate Technical Support Engineer (Java / Big data / ETL)

Key Skills

Apache Hadoop, AWS, Azure, C++, Database, Google Cloud Platform (GCP), Java Programming, JVM, Linux Operating system, MongoDB, MySQL, Oracle, PostgreSQL, RDBMS, SQL

Job Description

Join us as a Technical Support Engineer at Qlik, where you'll be more than a troubleshooter – you'll be a HERO. Our collaborative global team, spanning APAC, Spain, Sweden, Australia, Japan, USA, and India, is on the lookout for a resilient individual passionate about analytics and technology, ready to provide exceptional support to our global customers.

We operate 24x7 which involves working during one of the below shifts determined as per business need and have a non-standard work week (Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters that are prepared on a two-month basis.

• AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
• EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
• APAC hours 5.30 AM IST onwards

Work hours are subject to change depending on Business needs.

What makes this role interesting

Strategic Impact: Drive the future of Qlik's technical support by contributing directly to the development and improvement of our global support processes, elevating your role beyond day-to-day responsibilities.

Global Collaboration: Collaborate with a diverse team of support professionals across the global region, fostering a global community where your insights contribute to the success of our larger support network.

Continuous Learning: Immerse yourself in a dynamic and ever-evolving enterprise software environment, ensuring your passion for analytics and technology aligns with ongoing learning and growth opportunities.

Here’s how you’ll be making an impact:

Customer-Centric Support: Engage with customers through calls, live chats, and ticket-based support, ensuring timely troubleshooting and issue resolution.

Proactive Communication: Keep customers informed about the status of their tickets, actively understanding their current situation, needs, and desired outcomes.

World-Class Experience: Deliver satisfaction in every case, interact with customers to comprehend their challenges, and provide effective workarounds and technical solutions.

We’re looking for a teammate with:

• A bachelor’s degree in IT or equivalent
• Over 2 years of work experience in IT with at least 1+ years of relevant experience in Support background.
• Ability to methodically approach and solve technical problems
• Excellent inter-personal skills
• Self-motivated to continuously learn new technologies
• 1-3 years of hands-on experience in three or more areas listed below with primary mandatory experience in database / Linux / Java.
• JAVA: Ability to read and understand advanced level Java/ C++ (any programming language) and solid experience in reading and analyzing Java stack traces and exceptions.
  • Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analyzing Heap dump and Thread dump is a plus.
• BigData: Solid Hadoop fundamentals, preferred hands-on CDH/CDP implementation. Strong experience in Hadoop administration and support.
• Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.
• ETL: Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing.
• Database: You have good working knowledge of ONE or any of the following or RDBMS: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL, MongoDB
• Cloud: AWS, Google Cloud, Azure
• Good to have experience in Replication technology with emphasis on CDC (Change Data Capture) & FDL (Full Data Load)
• SAP knowledge is a plus.
• Overview of Java 3 tier web application – Understanding of Webserver, Application Server and Database.
• Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.
• Should be willing to work on Shifts (Rotational Basis) including night shifts.
• Provide support for QLIK & Talend Data Integration product portfolio.
• Must have good Troubleshooting and analytical skills, Problem Management & RCA

The location for this role is:

Bangalore, India

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities