Deployment Lead - Robot Fleet

Key Skills

AI Robotic systems, Effective communication skills, Infrastructure as code, Leadership Skill, Project management

Job Description

Reporting to the Head of Special Projects, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen, and a passion for robotics. 

Our Success Criteria

• Lead the deployment of robotic systems at various customer locations, managing all aspects from initial planning to support and maintenance.
• Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
• Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
• Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
• Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
• Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
• Conduct site assessments to integrate robotic systems with existing customer infrastructure.
• Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.
• Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
• Monitor and report on the status of deployments, including risk management and mitigation strategies.
• Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
• Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
• Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.

Your Experience

Qualifications

• Master’s degree in Robotics, Mechanical Engineering, or a related field, and/or equivalent experience
• Project management experience, ideally within the field of robotics or technology deployment
• Proven ability to manage key stakeholder relationships
• Deep understanding of robotics and system integration in commercial or industrial settings
• Ability to travel up to 50% of the time to customer sites
• Obtained or eligible to obtain work authorization for Canada and the United States

Skills

• Strong leadership skills and the ability to manage multidisciplinary teams.
• Excellent communication and interpersonal skills
• Proficiency in project management tools and methodologies
• Familiarity with cross functional team project management
• Excellent time management and multitasking skills
• Adapt to ambiguous situations and generate clarity
• Ability to analyze and problem solve complex challenges

Traits

• Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
• Customer-centric mindset
• Personable and able to work across multiple levels of the organization
• Optimistic listening and conflict resolution capabilities
• Demonstrated ability to influence others without authority
• Eager to take on new challenges with tenacity and positivity
• Patience, persistence, and attention to detail when resolving performance issues
• Obsession with bringing human-like intelligence to machines

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.