Sr. Product Manager, Meeting Intelligence

Key Skills

Aartificial intelligence, B2B, Design, Effective communication skills, Generative AI, Machine learning techniques, Product Management, SaaS, Sales

Job Description

About The Role

In this role, you will be joining the Product Management team reporting to the Director of Product Management. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features, and will be very hands-on. You will be working very closely with design, user research and engineering to think critically and collaboratively about how to solve complex customer problems. Over time, you will have the opportunity to help shape and grow not just the product, but also the team.

The Senior Product Manager role has a significant area of ownership within the product portfolio, and works with a feature crew of engineers and designers to identify, define, validate, and ship features. Meeting Intelligence crew is responsible for creating real-world coaching experiences that help sales managers validate and reinforce critical skills for their team in actual customer conversations. Our mission is to unlock sales manager efficiency and effectiveness with coaching that #repslove. We accomplish this through standalone innovation, and deep integration with the rest of the Highspot platform.

Our ideal candidate is someone who enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience. This person will benefit from being a skilled communicator, who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders.

What You'll Do

• You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability.
• You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects.
• You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated.
• You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
• You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition.

Your Background

• This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum / kanban environment.
• You have experience working on complex user scenarios, with multiple personas interacting through the tool.
• You have experience understanding intricate systems, and partnering with Design to deliver simple, yet powerful, user experiences.
• You are incredibly detail oriented, and enjoy polishing the experience of your customers.
• You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there.
• You have experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives.
• You can communicate and articulate the strategy and roadmap to execs, team members and customers.
• You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products.
• This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs.
• You are able to comfortably handle many concurrent projects and to do's, and instinctively re-prioritize often without needing guidance. Highspot is in the growth/scale stage and you will be comfortable with the level of ambiguity and workload that entails.
• You are a strong communicator and can lead teams through difficult decisions.
• You have strong data skills in quantitative analytics and qualitative user research.
• You have the ability to roll up your sleeves and pick up work outside of your role definition when you need to.

Desired Qualifications

• You have experience building products for sales, marketing or other customer-facing teams.
• You have experience in B2B SaaS and understand the mechanics and economics of a SaaS business.
• You have experience building products that leverage machine learning and Generative AI technology.
• You have a technical degree or equivalent work experience.