Coordinator, Translation Tool and Content Management

Key Skills

Aartificial intelligence, Database, Effective communication skills, IT, Linguistic, Teamwork

Job Description

SUMMARY

Within the NATO International Staff (IS), the Executive Management (EM) Division is chiefly responsible for the overall management of the Organization’s headquarters. It comprises the following directorates: Headquarters Support and Transformation (HQST), Human Resources (HR), and Information, Communications and Technology Management (ICTM).

The Translation Service (TS) forms part of HQST, and provides day-to-day translation to the Secretary General, the North Atlantic Council, NATO committees and all IS entities.

Under the direction of the Head of the Translation Service, and the direct supervision of the Head, Client and Delivery Management Section, the incumbent assists in developing strategies, methods and good practices regarding the management of language tools and their content.

Within a team, s/he is responsible for the maintenance and update of linguistic content stored on translation tools servers and for the maintenance of the various tools installed on the translators’ workstations. S/he responds directly to users' queries or problems, performing such duties in strict conformity with technical requirements supplied by the Information, Communication and Technology Management Service (ICTM).

 QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

The incumbent must:

• Possess higher secondary education qualification with 4 years post-related experience, OR
• upper vocational training/ post-secondary degree in translation, awarded by an institution of acknowledged standing with 2 years post-related experience;
• have experience administering database-supported tools, processes and content;
• have experience managing Windows client/server environments and advanced knowledge of SharePoint;
• have experience maintaining translation software and databases, ideally the RWS Trados tool suite;
• have excellent communication skills, as well as a good knowledge of, and constant concern for, the linguists’ technical needs and expectations;
• possess the following minimum levels of NATO’s official languages (English/French): Proficiency (VI) in French and Advanced (V) in English;
• be willing to work outside normal office hours if required.

DESIRABLE

The following would be considered an advantage:

• experience managing translation tools within an international public administration;
• experience in team work in an IT environment;
• RWS Trados Studio certification;

MAIN ACCOUNTABILITIES

Expertise Development

Keep a thorough technological watch to be aware of progress that could benefit the Translation Service. Adapt her/his competencies to keep up with developments in the IT environment, especially translation tools and AI-based tools. Participate in the training of members of the TS in the use of translation tools. Update the Service’s linguistic databases whenever necessary. Contribute to the maintenance of the TS’ web portal. Constantly seek ways to be faster, better and more effective at managing information and using office software tools. Assist or stand in for the other members as needed.

Project Management

Create and maintain translation memories, provide support with translation projects and document alignment. Respond to user questions regarding the operation of existing translation tools and assist the NATO Communications and Information Agency (NCIA) in troubleshooting problems.

Stakeholder Management

Provide immediate first-level support to members of the TS, and act as the point of contact with the NCIA in the event of breakdowns of desktops, networks or processes, and for providing an initial diagnosis to facilitate rapid intervention by the NCIA. Maintain a close working relationship with, and apply all technical instructions given by the ICTM.As part of the technological watch remit, maintain a network of contacts with the international community of translation tools specialists.

Information Management

Contribute to the management of the permissions on translators’ folders and files on NATO networks, to allow TS staff to perform their daily duties. Be tactful, diplomatic and discreet, as the job gives access to personal and confidential information.

Knowledge Management

Gather, file and update all information pertaining to the setting up and use of translation tools in the Service. Manage a library of procedures and tools settings documents made easily accessible to colleagues.

Perform any other related duty as assigned.

INTERRELATIONSHIPS

Under the overall authority of the Head of the Translation Service, the incumbent reports to the Head, Client and Delivery Management and works closely with other team members. S/he coordinates with the relevant staff of the ICTM and the NCI Agencyto ensure strict compliance with their technical requirements. S/he works independently within a team structure to accomplish goals, and takes the initiative when appropriate.

Direct reports: N/a

Indirect reports: N/a

COMPETENCIES

The incumbent will demonstrate:

• Achievement: Works to meet standards;
• Analytical Thinking: Sees basic relationships;
• Clarity and Accuracy: Checks own work;
• Conceptual Thinking: Sees patterns based on life/work experience;
• Customer Service Orientation: Takes personal responsibility for correcting problems;
• Empathy: Reads non-verbal cues and understands meanings;
• Impact and Influence: Takes multiple actions to persuade;
• Initiative: Is decisive in a time-sensitive situation;
• Teamwork: Cooperates.

 CONTRACT

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years’ duration; possibility of an indefinite duration contract thereafter.

Contract clause applicable:

In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by an indefinite duration contract.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

 USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

• For NATO civilian staff members only: please apply via the internal recruitment portal (link);
• For all other applications: www.nato.int/recruitment

Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.

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More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.

NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.

ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.

Additional Information

• Grade: NATO Grade G10
• Post Number: EMSS0379

Compensation

• Pay Basis: Monthly
• Minimum Salary: Euro (EUR) 4,319.16