Enterprise Account Manager

Key Skills

Planning and organization, Sales, Aartificial intelligence, Account Management

Job Description

You’ll be responsible for driving growth by identifying and closing expansion opportunities within accounts as well as owning the full renewal lifecycle. You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.

About Anthropic

Anthropic is an AI safety and research company that’s working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole. Our interdisciplinary team has experience across ML, physics, policy, business and product.

Responsibilities:

• Becoming an expert in Anthropic's products, methodology, and prompting techniques
• Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products
• Owning the end-to-end renewal process - conducting Quarterly Business Reviews, identifying expansion opportunities, managing contract negotiations, and coordinating with product teams
• Serving as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization
• Building trusting, strategic relationships with key customer decision makers and influencers
• Forecasting, reporting on, and proactively mitigating retention and renewal risks

You may be a good fit if you:

• 8+ years in an account management or customer-facing sales role where you consistently met or exceeded retention and upsell targets
• Ability to present and position complex products persuasively, especially when engaging with executives
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
• Natural relationship-builder who brings structure and best practices to complex customer environments
• Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
• Passion for AI and interest in responsible development of advanced systems

Annual Salary:

• The expected salary range for this position is $200k - $240k.

Logistics

Location-based hybrid policy: Currently, we expect all staff to be in our office at least 25% of the time.

Deadline to apply: None. Applications will be reviewed on a rolling basis.

US visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support. But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Compensation and Benefits

Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.

Equity - On top of this position's salary (listed above), equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

US Benefits - The following benefits are for our US-based employees:

• Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.
• Comprehensive health, dental, and vision insurance for you and all your dependents.
• 401(k) plan with 4% matching.
• 22 weeks of paid parental leave.
• Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
• Stipends for education, home office improvements, commuting, and wellness.
• Fertility benefits via Carrot.
• Daily lunches and snacks in our office.
• Relocation support for those moving to the Bay Area.