Customer Success Manager II

Key Skills

AI technology, Data science techniques, Effective communication skills, SaaS

Job Description

Summary

Anaconda is seeking a talented Customer Success Manager II to partner with our customers to strengthen their relationship with Anaconda and meet their needs. . This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning.

What You’ll Do:

• Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
• Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors within stakeholders of our enterprise customers
• Support our customer through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for the continuous improvement of their product utilization
• Actively engage with passive customers to keep them up to date with our product, new features, and to share the Anaconda value proposition
• Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
• Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
• Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals

What You Need:

• Curiosity about AI and Data Science
• Experience meeting and exceeding upsell quotas
• Experience communicating (and listening) to customer needs → At high level (Director Level all the way up to C-Suite)
• 3 plus years of Account Management or Customer Success experience
• Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
• Track record of successful renewals and contract management
• Track record for supporting product implementations in the CSM role
• Experience with working with enterprise customers
• Excellent negotiation skills
• Ability to be observant to customer cues
• Ability to draw conclusions and make decisions without oversight
• Ability to manage multiple customers at multiple stages
• Comfortable in front of a camera and recording videos
• Team attitude: “I am not done, until WE are done”
• Embody our core values:
  • Great People
  • Great Product
  • Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.

What Will Make You Stand Out:

• Experience working in a fast-paced startup environment
• Experience working in a open source or data science-oriented company
• Experience with Project Management