Aartificial intelligence, Java Programming, Large Language Models - LLMs, Machine learning techniques, Python Programming, PyTorch
Square Messages is a messaging platform for merchants to manage conversations with their customers across multiple channels (SMS, email, etc.). Situated within the Square ecosystem, Square Messages has integrations with various Square products that enrich messages with appointment bookings, receipts, invoices, coupons, marketing, and more.
Messages is also home to Square Assistant – an AI-powered virtual assistant to help merchants serve their customers 24/7. Square Assistant responds to customers asking for help with their appointments, including cancellations, confirmations, and conversational rescheduling of appointments. For more nuanced customer requests, Square Assistant saves merchants time by utilizing an in-house large language model to suggest responses, as well as actions that integrate with the rest of the Square Ecosystem. In the year ahead, we plan to expand Square Assistant’s capabilities in many ways, like personalizing responses for each merchant or deploying larger language models in production.
We are looking for Staff AI Engineers with interests in language modeling, conversational AI, and production machine learning at scale.
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Qualifications
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Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $245,100 - USD $299,500
Zone B: USD $245,100 - USD $299,500
Zone C: USD $245,100 - USD $299,500
Zone D: USD $245,100 - USD $299,500
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.
Established in 2009 by Jack Dorsey and Jim McKelvey, Block, Inc. is a publicly traded American company. Formerly known as Square, Inc. until 2021, it encompasses diverse entities in the financial technology industry. Operating in 95 countries.
San Francisco, CA, USA
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