Senior Product Manager AI&ML

Key Skills

Aartificial intelligence, Design, Effective communication skills, Machine learning techniques, Product Management, Writing

Job Description

Are you passionate about using AI to reinvent and radically simplify home shopping? We are seeking a Senior Product Manager to work directly with our Discovery AI team to oversee tailored, proactive discovery experiences for millions of buyers and renters. You will bring strong technical expertise and a comfort working on machine learning-powered products, along with a keen strategic product sense and passion for solving problems with a customer-first approach. Day-to-day, you will oversee the models and experiences driving personalized discovery, helping millions of customers find “the one” through ‘a-ha’ moments powered by a deep understanding of the home and the customer.

• Define “big problem” spaces and opportunities for buyers and renters to receive proactive, tailored content and updates that help them efficiently find the one

• Deliver impact and results by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with partner teams to align efforts to business strategies

• Oversee a cross-functional roadmap spanning investment in customer experience, machine learning models, and infrastructure

• Partner with internal teams to understand needs and requirements, translate them into concrete plans and priorities, and partner with researchers, designers, applied scientists, and engineering teams to deliver on those plans

• Communicate and collaborate by articulating the “why” and what customer problem to solve, partnering with others, and balancing their point of view with solicited input of others

• Inform strategy by monitoring competitors, understanding customer needs and technical designs of products to serve them

• Mobilize your teams to do their best work by providing clear direction, handling dependencies, removing blockers and applying effective operating rhythms

About the position

Are you passionate about using AI to radically reinvent and simplify home buying? We are looking for a Senior Product Manager to work directly with our Discovery AI team to oversee proactive, personalized discovery experiences for millions of buyers and renters. You'll bring strong technical experience and be comfortable working on machine learning-driven products, along with a keen sense of product strategy and a passion for solving problems with a customer-centric approach. On a day-to-day basis, you will oversee models and experiences that drive personalized discovery, helping millions of customers find “the one” through “a-ha” moments powered by deep home and customer insight.

• Define “big problem” spaces and opportunities for buyers and renters to receive proactive, personalized content and updates to help them efficiently find the ideal home.

• Create impact and results by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with partner teams to align efforts with business strategies.

• Oversee a cross-functional roadmap that encompasses investment in customer experience, machine learning models, and infrastructure.

• Collaborate with internal teams to understand needs and requirements, then translate them into concrete plans and priorities, as well as collaborate with researchers, designers, applied scientists and engineering teams to deliver on those plans.

• Communicate and collaborate by articulating the why and what of the client's problem to be solved, partnering with others, and balancing their point of view with the input requested from others.

• Inform strategy by monitoring competitors, understanding customer needs, and technical product designs to address them.

• Mobilize your teams to do their best work by providing clear direction, managing dependencies, removing blockers, and enforcing effective operational rhythms.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

This is a high-priority problem space, and the team needs a strategic, innovative, and self-starter PM who has experience with building for scale.

• 5+ years in a D2C/B2C product management role, with proven ability leading and testing products at scale (millions of customers)

• Strongly technical sense, with an ability to understand technical problems and solutions, and brings experience deploying modern AI and ML techniques
• Clearly articulates customer needs, understands designs of features to inform development, and evaluates how the feature is meeting the needs of the customer and the business to make feature decisions

• Demonstrated ability to understand and discuss business strategy, UX, and technical concepts and manage tradeoffs
• Effective communicator (written and verbal). Able to communicate effectively with both business and technical teams
• Exceptional stakeholder management experience and maintains strong relationships by involving the right people at the right time throughout the development process.

• The ability to work in a fast-paced, agile and collaborative cross-team environment

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

Who are you?

This is a high-priority problem space, and the team needs a strategic, innovative, self-starting PM who has experience building at scale.

• 5+ years in a D2C/B2C product management role, with demonstrable ability to lead and test products at scale (millions of customers).

• Strong technical sense, with the ability to understand technical problems and solutions, and provide experience in the deployment of modern AI and ML (Machine Learning) techniques.

• Clearly expresses customer needs, understands feature designs to inform development, and evaluates how the feature meets customer and business needs to make feature decisions.

• Demonstrable ability to understand and discuss business strategy, user experience and technical concepts and manage trade-offs.

• Effective communicator (written and oral). Able to communicate effectively with technical and business teams.

• Exceptional experience managing stakeholders and maintaining strong relationships, by engaging the right people, at the right time, throughout the development process.

• Ability to work in a team, agile, fast and collaborative work environment.

know us

Zillow is reimagining real estate to make it easier to unlock the next chapter in life.

As America's most visited real estate website, Zillow® and its affiliates offer customers an on-demand experience to sell, buy, rent or finance with transparency and near-seamless end-to-end service. Millions of people visit Zillow and its affiliated sites each month to start their home search, and now they can trust Zillow to help them finish it - and no matter what job you're in, you'll play a critical role in making this vision a reality.

This position has been classified as a teleworker position. Teleworkers do not have a permanent workplace in a corporate office and instead work from a physical location of their choosing that must be identified to the Company. Employees can live anywhere in Mexico, but preferably in Mexico City, as we would encourage attendance at occasional office events.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.