Deployment Strategist - US National Security

Key Skills

Blockchain Analytics, Effective communication skills, Environmental, Leadership Skill, Machine learning techniques

Job Description

As a Deployment Strategist for US National Security, you will work closely with our Defense and Intelligence customers to enable their success and act as a trusted advisor.

The impact you’ll have here:

• Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles.
• Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform.
• Build and deliver demos to new and existing customers.
• Conduct training sessions to ensure the product is meeting customer needs.
• Be the Voice of the Customer, and provide feedback to the product and engineering teams.
• Ensure high customer satisfaction and reference-ability.
• Monitor customer usage, detect meaningful trends, and execute strategically on those trends
• Identify customer churn and mitigate effectively.
• Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems.

What we’re looking for:

• Practical experience with virtual currencies and blockchain analysis is a plus; excitement to learn about these topics is essential. 
• Experience structuring problems and identifying the most critical issues to prioritize.
• Exceptional and consistent attention to detail.
• Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
• Comfort operating in a fast-paced environment where priorities can change quickly.
• Ability to work collaboratively in a cross-functional environment.
• Active TS/SCI Clearance is required

Our Culture

Culture at TRM isn't a buzzword; it's our daily ethos. Our culture is defined by how we make decisions, how we execute, and how we treat each other. We've distilled our culture into 18 leadership principles, grouped into three categories:

• Impact-Oriented Trailblazer: When making decisions, we put customers first, use 80/20 to drive speed & focus, and adapt quickly to new information.
• Master Craftsperson: In execution, we prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague: As teammates, we value humility, candor, and a one-team mindset.

Building a Career 

Joining TRM means being part of a mission-driven team. Our diverse team comprises industry leaders, from crypto experts to machine learning pioneers. At TRM, you'll experience:

• Purpose and Mission: Your work has real-world impact, from disrupting terrorist networks to returning stolen funds.
• Inspiring Colleagues: Collaborate with industry leaders and learn something new daily.
• Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market.

Work Environment

Being part of TRM means embracing:

• Remote First: Our headquarters is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding.
• Asynchronous Communication: Clear communication is key in our decentralized setup. With team members in various time zones, we've mastered asynchronous communication with tools like Slack, Loom, and voice notes. We document meetings and decisions, promoting transparency and efficiency.
• High Ownership: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there's no strict clocking in or out, we expect team members to be available for meetings during standard working hours in their country, balancing personal schedules and team needs.
• TRM Speed: Our customers rely on TRM in active investigations — from cyberattacks to terrorist financing. We move surprisingly fast while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback, ensuring we're always moving forward and adapting to changes.
• Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.

Benefits and Perks

At TRM, we know that supporting our team members can take many forms. Our goal is to enable you to care for yourself, your family, and your community while eliminating stress through our diverse and curated benefits package.

• Remote-first work environment 
• Regular team off-sites and retreats
• Competitive salaries and stock options
• Premium health, dental, and vision insurance
• FSA, HSA, and 401K programs
• Life & disability coverage
• Generous paid time for vacation, volunteering, sick leave, and parental leave
• Fitness, co-working, and home office reimbursements
• Fertility, professional coaching, and mental health resources