Senior Quantitative User Researcher

Key Skills

Analytical and Problem solving, AWS, Azure, Docker, JavaScript, NumPy, R Programming, SQL, UI design, UX design

Job Description

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for everyone. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with 60,000+ volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

As a global, mission-based organization, we are engaged in promoting the promise of a free and open Internet with users' needs at its core. The Firefox User Research team's role is to uncover these needs and translate them into research findings for the product and design teams. We employ a mixed-methods approach to understand complex business needs and generate insights that drive product innovation.

We are currently seeking a researcher who can conduct research to generate business insights about users. We are looking for someone who understands and is motivated by Mozilla's mission and wants to be a part of improving people's daily lives online. Are you deeply passionate about conducting meticulous, impactful research with outcomes that affect 100s of millions of users? If so, join us!

What you’ll do:

• As a member of the Firefox User Research team, you'll conduct a variety of quantitative research on internet users to help Mozilla product leaders make decisions
• Lead end-to-end research design including scoping research questions, planning projects, writing surveys, gathering data, analyzing results, and communicating actionable, data-based recommendations
• Stage surveys and specify recruiting criteria in paid panels as well as our in-product participant recruitment tool
• Access, analyze, and visualize moderately large data using R (required) and SQL (preferred)
• Can scope and specify actionable research plans in environments where the questions are ambiguous or multi-faceted
• Works with external vendors, guiding research Mozilla may outsource
• Works with other research specialties such as qualitative researchers and data scientists as a peer contributor
• Conduct hypothesis testing, bi variate and multivariate statistics, power analysis
• Draw on your mixed-methods research experience
• Use your experience in large scale, broad, internet audience or tech-focused products to inform your interactions with our partners in Product Management, Marketing, and/or Data Science
• Design and stage surveys using scientific survey principles and occasionally also use other research methods (such as analysis of behavioral data from the product and moderated and unmoderated interviewing) as appropriate
• Explains sampling and generalizability to stakeholders

What you’ll bring:

• Can use research results to generate actionable, user-focused product recommendations
• Has experience with attitudinal and behavioral data, knows what each is best to measure, and understands how they might be connected
• Has experience presenting to executive leadership, including storytelling to help them understand the meaning of research results
• Has the potential to be a leader and a mentor within the UR team as we develop our skills and areas of expertise
• Demonstrated skills in data viz
• Market research experience for audiences in languages other than English or outside North America
• Light technical programming skills to write scripts to target users or customize a survey platform

About Mozilla

When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online. We’re not a normal tech company. The things we create prioritize people and their privacy over profits. We exist to make the internet a healthier, happier place for everyone.

Commitment to diversity, equity and inclusion

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.