Data Analyst - Customer Experience (6 month Contract)

Key Skills

Analytical and Problem solving, Data Analytics, Data science techniques, Data Visualization, Python Programming, SQL

Job Description

We are looking for a data analyst to join the Customer Experience team at Mozilla. In this role, youll help us improve our ability to report and visualize trends and experiences that our users have across our products. Youll partner with members across the Customer Experience team to help meet their data needs, including customer support, content management, community, and engineering.

The Customer Experience team is a small team with an outsized impact at Mozilla. Were responsible for supporting Mozillas family of products including Firefox, Pocket, Mozilla VPN, and more. Our team is responsible for Mozillas support platform (SUMO), which hosts our knowledge base and is home to a global community of hardworking volunteers who spend their time answering user questions and writing and localizing knowledge base articles into more than 50 languages. We partner with teams across Mozilla to support initiatives large and small, and share valuable insights we earn from our support interactions to help improve our products and services.

What youll do

• Collect, clean, and transform data from various sources
• Ensure data accuracy and validity, and align to industry customer experience metric definitions
• Create and present reports and dashboards to communicate insights and findings to stakeholders
• Assist with the identification of patterns, trends, and anomalies in data to inform business decisions
• Collaborate with cross-functional teams to identify opportunities for data-driven improvements

What you already have:

• 3+ years in data analysis, data science, or related field
• Proficiency in SQL and Python
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Familiarity with data warehouse and visualization tools, such as Big Query, Looker, and Looker Studio
• An energetic, passionate, and positive approach to problem solving

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.