Senior Solutions Engineer (Pre-Sales)

Key Skills

AWS, Docker, HTML, JavaScript, Machine learning techniques, NumPy, PowerBI, Python Programming, SaaS

Job Description

We believe AI will be embedded in today's businesses and help people start tomorrow's businesses. Our SaaS product allows entrepreneurs, marketers, and copywriters to use the latest natural language processing (NLP) models to improve their communication and accomplish business goals.

Over 8 million users have signed up to use our application and we're eager to deliver more value for them. Investors in our recent $11 million Series A round include Zach DeWitt at Wing Ventures, David Sacks at Craft Ventures, Li Jin at Atelier Ventures, Alfred Lin at Sequoia, and 80+ other investors. In March 2022, Forbes identified Copy.ai as one of the language processing AI startups part of a billion-dollar wave.

We’re a scrappy startup so this role is what you make of it, but we’ll help you every step of the way. You’ll be able to look back and see your impact as we grow and evolve. There’s a lot to take on, but we trust that you’re up to the challenge.

Copy.ai is a remote company. All employees must be able to work 9am-5pm in any timezone Pacific to Eastern.

We are looking for a technical and creative Solutions Consultant to join our team at Copy.ai! In this customer-facing role, you'll be responsible for onboarding and training our clients, helping them discover and build new use cases, and actively working to grow their accounts. You'll also have the opportunity to work with some of the world's most renowned Fortune 500 companies such as ThermoFisher, Lenovo, Gartner, and Stanley Black & Decker.

What you'll do:

• Partner closely with the sales team to close new business, providing key technical insights and creating compelling solutions designed to meet client needs.
• Lead the Proof of Concept (POC) process for potential clients, demonstrating how our platform can address specific use cases and provide significant value for their business.
• Develop innovative use cases for clients to boost value, encourage extensive utilization of our platform, and ultimately, expand their accounts.
• Engage proactively with existing clients to facilitate introductions to other departments within their organizations, effectively showcasing the capabilities of Copy.ai to these groups.
• Utilize your technical know-how and ingenuity in developing custom solutions that help clients navigate their challenges and maximize the benefits of our platform.
• Foster strong client relationships through proactive communication, swift issue resolution, and continual feedback solicitation for further enhancements.
• Team up with our product team to gather customer insights, forging a feedback loop that informs the development of new features and improvements.

About you:

• 3+ years in a similar customer-facing role within a SaaS or technology company, such as a solutions engineer, pre-sales consultant, or sales engineer.
• Strong technical aptitude with the ability to rapidly adapt to new technologies.
• Excellent communication skills, adept at presenting to both technical and non-technical audiences.
• Creative problem solver with the ability to identify customer needs and devise tailored solutions.
• A self-starter who's results-oriented, capable of managing multiple priorities in a dynamic, fast-paced environment.
• Knowledge of, or experience with, AI technology and copywriting tools will be advantageous.

Copy.ai is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.*

What We Offer

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 40 team members as of 08/2023
• Competitive salary and stock option equity packages; We're a Series A startup
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance; Copy.ai pays up to $700/month per employee for monthly premiums
• 100% REMOTE startup! Our team is distributed all over the US and Canada
• UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year

Copy.ai Organizational Values:

• Customer focus
• Transparency
• Data driven
• Dog-fooding
• Writing
• Creativity
• Learning
• Ownership