Senior Solutions Consultant (Post-Sales)

Key Skills

Docker, JavaScript, Natural Language Processing (NLP), NumPy, PowerBI, SaaS, UI design, UX design

Job Description

We believe AI will be embedded in today's businesses and help people start tomorrow's businesses. Our SaaS product allows entrepreneurs, marketers, and copywriters to use the latest natural language processing (NLP) models to improve their communication and accomplish business goals.

Over 8 million users have signed up to use our application and we're eager to deliver more value for them. Investors in our recent $11 million Series A round include Zach DeWitt at Wing Ventures, David Sacks at Craft Ventures, Li Jin at Atelier Ventures, Alfred Lin at Sequoia, and 80+ other investors. In March 2022, Forbes identified Copy.ai as one of the language processing AI startups part of a billion-dollar wave.

We’re a scrappy startup so this role is what you make of it, but we’ll help you every step of the way. You’ll be able to look back and see your impact as we grow and evolve. There’s a lot to take on, but we trust that you’re up to the challenge.

Copy.ai is a remote company. All employees must be able to work 9am-5pm in any timezone Pacific to Eastern.

We are looking for a technical and creative Solutions Consultant to join our team at Copy.ai! In this customer-facing role, you'll be responsible for onboarding and training our clients, helping them discover and build new use cases, and actively working to grow their accounts. You'll also have the opportunity to work with some of the world's most renowned Fortune 500 companies such as ThermoFisher, Lenovo, Gartner, and Stanley Black & Decker.

What you'll do:

• Work closely with the sales team to onboard and train new enterprise customers, ensuring a smooth transition and positive initial experience with Copy.ai.
• Discover and develop new use cases for clients that will add value, foster greater adoption of our platform, and ultimately, grow accounts.
• Actively engage with existing customers for introductions to other groups within their organizations, and effectively pitch the capabilities of Copy.ai for those other groups.
• Utilize your technical expertise and creativity to develop customized solutions to help customers overcome challenges and maximize the use of our platform.
• Maintain strong client relationships through proactive communication, issue resolution, and seeking feedback for further improvement.
• Collaborate with the product team to gather insights from customers, building a feedback loop to inform the development of new features and improvements.

About you:

• 3+ years of experience in a solutions consultant, sales engineering, or a similar customer-facing role in a SaaS or technology organization
• Strong technical aptitude with the ability to understand and adapt to new technologies quickly
• Excellent communication and interpersonal skills; comfortable with presenting to both technical and non-technical audiences
• Creative problem solver who can identify customer needs and develop tailored solutions
• Self-motivated and results-oriented, with the ability to manage multiple priorities and projects in a fast-paced environment
• Knowledge of, or experience with, AI technology and copywriting tools is a plus

Copy.ai is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.*

What We Offer

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 40 team members as of 08/2023
• Competitive salary and stock option equity packages; We're a Series A startup
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance; Copy.ai pays up to $700/month per employee for monthly premiums
• 100% REMOTE startup! Our team is distributed all over the US and Canada
• UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year

Copy.ai Organizational Values:

• Customer focus
• Transparency
• Data driven
• Dog-fooding
• Writing
• Creativity
• Learning
• Ownership