Product Manager - Community Engagement

Key Skills

A/B Testing, HTML, JavaScript, NumPy, PowerBI, Python Programming, Scala Programming, Writing

Job Description

About the Role

The Community Engagement team creates products and solutions that allow Creators to build and grow communities on Twitch. Our products span across creator, viewer, and moderator journeys. As a Product Manager, you will focus on identifying new opportunities and building new high impact products to strengthen connections between streamers and viewers. From familiar ways to interact through chat messages, emotes, predictions and polls, to empowering Creators to better understand and recognize their audiences, and further to more sophisticated types of interactions – some of which may not have been invented yet – you will help define and execute strategy based on a foundation of customer needs with a focus on agile innovation in this space.

You will report to the Director of Product for Community Engagement. We are based in the Bay Area and Seattle, and we are open to you working from either location!

You Will:

• Develop understanding of Creators' and Viewers' needs, aspirations, and pain points.
• Define products and features that align with the Community Engagement Team strategy, in partnership with designers, engineers, researchers and analysts.
• Determine appropriate goals and metrics for your products to measure success.
• Drive execution working directly with a team of engineers and designers
• Collaborate with Marketing and Data Science on the roll-out plan and go-to-market strategy
• Conduct post-launch analyses and present insights/next steps to the leadership and your team members.
• Collaborate with other product managers to make decisions that are aligned across the business.

You Have:

• 3+ years of experience as a Product Manager on user-facing consumer experiences.
• Experience connecting a strategy to target customer needs to success metrics.
• Turned customer insights and data into meaningful solutions for customers and led your projects through execution.
• History of shipping products through experimentation, analyzing insights and measuring impact.
• Written detailed product specifications and A/B test plans.

Bonus Points

• Experience working on community engagement products (e.g. groups, chats, forums)
• Experience designing gamification, progression, reward systems
• Experience leading complex projects through launch while handling several moving pieces.
• Familiarity with streaming and Twitch's ecosystem.
• Passion about entertainment, gaming, music, and podcasting

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.