Engineering Manager

Key Skills

Analytical and Problem solving, Design, Effective communication skills, Leadership, Mentoring, Planning and organization, Project management, Scrum Agile Methodology

Job Description

Senior/Engineering Manager

About [24]7.ai Innovation Labs:

[24]7.ai is a global leader in conversational AI and Customer Experience. We make it simple for consumers to connect with companies to get things done.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

[24]7.ai Headquartered in San Jose, California, USA with R&D centres in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia.

For more information, visit: www.247.ai/company

Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.

Engineering Manager Job Responsibilities:

• Manages staff and assigns tasks to engineering and technical personnel.
• Leads teams in the development of new products, solutions, and processes.
• Oversees project logistics and resource allocation.
• Strives to improve efficiency and sustainability of processes and product designs, and to reduce waste.
• Communicates technical information to non-technical stakeholders, .
• Collaborates with other team leaders and departments.

Engineering Manager Qualifications/Skills: 

• Personnel and project management skills
• Expert-level knowledge of web technologies and processes
• Leadership, teambuilding, and mentoring skills
• Strong communication, interpersonal, and conflict resolution skills
• Critical thinking and problem-solving skills
• Flexible thinking, including the ability to pivot and try new approaches when faced with challenges
• Organizational, planning, and documentation skills
• Proficiency using presentation software to explain complex information to non-technical management personnel and other stakeholders
• Ability to work on multiple projects in various stages simultaneously
• Past use of Agile/Scrum or similar collaborative tools a plus

Education, Experience, & Licensing Requirements:

• 12 years relevant work experience
• 2-3 years management experience
• 8 or more years of extensive full-stack experience and application design patterns
• Strong experience developing web applications and understanding of new web technologies
• Experience building highly-available applications
• Experience building/hosting production applications on any major cloud provider.