Senior Architect

Key Skills

Aartificial intelligence, Algorithms, Analytical and Problem solving, AWS, Azure, Chatbot, Cloud computing, Data science techniques, Deep neural networks, Design, Google Cloud Platform (GCP), HTTP acceleration, K-Means clustering, Linear regression, Logistic Regression, Machine learning techniques, Neural Networks, Product Management, Reinforcement Learning, REST API, Software Development

Job Description

Position: Senior Architect

Brief about Role

The Senior Software Architect will be hands on coding and leading the development and productization of products and AI technology throughout 24/7.ai. This AI technology is deployed across disparate domains including advanced natural language processing (including large language models) and conversational chat bots in both text and speech, end user predictions using diverse cross channel data, advanced analytics around managing workforces and analyzing the conversation flows. This candidate will work closely with a data science team to enable the right platform runtime, AI APIs, and general AI self-service tooling to enable the full operationalization of data science work and exposing data science capabilities as a platform to our client developers and data scientists. The AI platform is the underpinnings of the award-winning solutions for fortune 500 companies that 24/7.ai enables. The candidate will also work with our product team both on a data pipeline to process data from our product stacks, as well as on the deployment of products to support both conversations (digital and speech) from human agents and automated conversations from automated systems. Responsibilities of the role include the design and implementation of runtimes, tooling, data, and machine learning pipelines, as well as setting architectural direction over the various products. The candidate is also responsible for helping architect cloud solutions as part of a joint devops environment working with sre, devops, and engineers to deliver a robustly deployed and managed solution.

Successful candidates will have a computer science or related degree and expert level knowledge in backend server-side technology at scale, REST-API and service-oriented computing, and be proficient at nodejs development, Java development, and python programming. Comfort and experience with machine learning concepts and AI is also required. Experiencing delivering software as a service to enterprise clients is expected. Experience with cloud service providers and delivering highly reliant services and platforms to fortune 500 size companies also desired. The ideal candidate will possess a high level of technical creativity, problem solving ability, and software process and lifecycle expertise. The ideal candidate will enjoy learning new things, sharing this knowledge with the team, and learning from the team all while being passionate about building great products.

Work Location : Bangalore

Experience : 12+ years’ experience in Software Engineering

Responsibilities

• Design, develop, implement, and augment the 247ai platform
• Provide technical documentation, guidance and support on the product
• Lead, influence, and work to evangelize best practices across organizational boundaries
• Work with the Engineering management team to establish and reinforce disciplined software development processes and best-practices

Requirements

• A good team member with whom others enjoy working
• A smart person who loves solving challenging problems
• A self-driven person that gets things done and sees tasks through to completion
• Extensive knowledge of web technologies, including web services/REST, nodejs, HTTP, etc.
• Knowledge and experience with machine learning or AI frameworks (I.e., tensorflow, keras, torch, etc.)
• Knowledge and experience with using various AI algorithm techniques (I.e., linear regression, logistic regression, k-nearest neighbor, support vector machines, naïve bayes, k-means, recurrent neural network, deep neural network, random forest, etc.)
• Knowledge and experience with cloud providers (I.e., AWS, GCP, Azure, etc.)
• Experience working with a multidiscipline team (Data Science, Product Management, Design, Operations, and Developers)

Preferences

• Experience building large-scale, high availability production web application infrastructure
• Bachelor’s degree in Computer Science, Electrical Engineering, or related field (and/or related work experience)
• 12+ years of commercial software development experience
• 4+ years of nodejs or equivalent web development experience
• Familiarity with conversational systems or chatbots or speech recognition technology

About [24]7.ai:

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.

No matter what industry, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact you can be a part of.

Our company DNA is based on 20 years of contact center experience with a cloud-native CCaaS platform powered by industry-leading conversational AI, over 173 patents and a fully managed CXaaS offering.

We are a global leader in technology, contact center operations and great place to work, recognized by industry analysts:

• Leader in Forrester Wave for Conversational AI 2021
• Leader in Ovum Intelligent Virtual Assistant 2021
• Leader in Everest CXaaS 2021
• India's Best Workplaces for Women 2021
• Top 20 Best Places to Work for Women (Guatemala)
• Philippines Best Employer Brand Award 2020

At [24]7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.

For more information, visit: http://www.247.ai

Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.