Director, Order To Cash

Key Skills

Aartificial intelligence, Accounting, Effective communication skills, Finance, KPIs, Machine learning techniques, Planning and organization, SLA

Job Description

POSITION PURPOSE

The Director, Record to Report is a role that will support THD in building up the next generation of Financial Shared Services. This person is a transformational leader oriented to manage a multidisciplinary team. The main objective of this position is to keep an excellent customer service across the delivery of the different Shared Services towers, maintaining all the processes running in a fast-paced environment while taking care of people in the whole team. The individual in this role has a proven solid career leading people for guaranteeing the daily service delivery to multiple stakeholders across the company.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• 20% works through the day-to-day operation related to the process managed by the team. Keep connected with the different processes team leads for identifying resources needs, issues raised through the operation and help with their solution.
• 30% Manage people across the different levels. Allocate resources according to workloads. Provide guidance on daily basis, keep connected and communicated with the team as well as with higher levels. Provide performance reviews as timely feedback to the associates.
• 20% Lead transformational projects defined in conjunction with other areas or teams. For this purpose, support the planning, execution and allocation of resources as well as keep the projects running.
• 10% Keep track of metrics (KPIs and SLAs) and support the root cause analysis and help on the implementation of solutions identified for resolving issues.
• 10% Support and helps in the implementation of the Continuous Improvement and analytics framework across the team.
• 5% Works on keeping Internal Controls framework and drive the team through the compliance based on the company’s requirements.
• 5% Oversee the administration of financial policies.
• Coordinate the interactions between the different local and offshore resources across the different towers for providing a seamless experience to the internal and external customers.
• Build strong relationships with internal and external stakeholders. Ensure that all the needs and requirements from the business are properly heard and executed by the different teams.
• This role ensures that the daily activities across the different processes and teams are executed according to the defined standards and keeps a ‘doing-the-right-thing’ mentality for following established controls.
• Design and bring into life a clear governance framework that provides the right visibility of all the relevant SLAs and KPIs implemented across the process, keeps the right audiences properly informed and clearly identifies the different initiatives across the towers.
• Lead monthly reviews for all the towers with the offshore teams, addressing key operational topics, improvements and projects that require monitoring and resolution.

• Provide visibility for the different processes by enabling a strong analytics workstream that leverages the company data and tools, giving real-time information that enhance decision making process for key stakeholders.
• Become an executive escalation point for providing resolution to any critical issues across the daily operation. This person will define the discipline across the teams for running root cause analysis and find sustainable solutions for enhancing the processes.
• Have an entrepreneurial spirit by bringing a continuous improvement mindset and constantly keep challenging the teams to standardize, simplify and enhance the process through different proven methodologies like six sigma and through new technologies, delivering relevant improvements across the different towers and their processes.
• Looks continuously to create shareholder value by proposing and supporting transformational ideas and projects that makes the different processes to constantly evolve towards excellence.
• Drive resource allocation for supporting key initiatives in the business.
• Manage the different team members with respect for all people, coaching them for bringing up the strengths and skills that will set a successful group of highly motivated and strong performers. Also, take care of our people allocating in the best possible way the activities across the process and directly impacting in quality work-life balance for the team members.

NATURE AND SCOPE

This position typically reports to a Sr Director

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel up to 10% of the time.

MINIMUM QUALIFICATIONS

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Education Required:

• Bachelor’s Degree in Accounting, Finance, or related field.
• Master’s Degree is a plus.

Years of Relevant Work Experience: 10

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. Usually working on front of a computer and/or having virtual meetings with other teams. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

• A Master’s degree in Accounting, Finance or related field is preferred
• Experience with application and implementation of difference innovative technologies like RPA, Machine Learning, Artificial Intelligence and Blockchain is highly desired
• Demonstrated ability to leverage continuous improvement (CI) philosophies and tools

Knowledge, Skills, Abilities and Competencies:

• Knowledge of Finance and Accounting Principles and Practices.
• Business Planning/Strategy Setting experience.
• Budgeting, Financial Planning and Financial Modeling skills.
• Knowledge of International Business and Finance.
• Ability to Interact with all levels of associates.