Senior AI Engineer

Key Skills

Big Data Technology, Flax Programming Language, LangChain, Large Language Models - LLMs, Machine learning techniques, MLflow, Python Programming, Software Testing, TensorFlow, TorchServe, TypeScript, Voice Process

Job Description

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master's assistance program and colleague recognition programs.

General Summary:

The Senior AI Engineer is responsible for developing high-quality, innovative, fully performing AI-based applications in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards.

 This role will be one of the early members of ConnectWise's AI Services team that develop a variety of AI-/LLM-based applications to be consumed by ConnectWise's partners and their end-users. This role presents the opportunity to work on high-impact, cutting-edge functionality across AI/ML spaces such as Gen AI in an applied capacity. 

Essential Duties and Responsibilities:

• Provides support to the Engineering teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Software Engineering team through the explanation of facts, policies, and practices
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
• Works on systems critical to company's current and future operations
• Debugs production issues across services and multiple levels of the stack
• Assists with improvement of organizational engineering standards, tooling, and processes
• Participates in the testing process through test review and analysis, test witnessing, and certification of software
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups

Knowledge, Skills, and/or Abilities Required: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Experience developing AI functionality using Python, Typescript or related programming language commonly used for AI/ML development
• Experience in common AI/ML application development frameworks such as LangChain, LlamaIndex, etc. and ML serving technologies such as tensorflow, TorchServing, etc.
• Experience consuming open and closed source Gen AI models in application development
• Ability to articulate and implement performance measurement of Gen AI tooling such as how/why to select a given LLM model during the course of R&D processes
• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Knowledge with a variety of the field's concepts, practices, and procedures
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Knowledge of programming languages and software basics
• Knowledge of relevant software development tools including version control, build processes, debuggers, and test frameworks

Educational/Vocational/Previous Experience Recommendations:

• Bachelor's degree in related field or equivalent business experience
• 4+ years of relevant experience in software engineering and/or machine learning
• 4+ years of experience in proven experience shipping products/services that are consumed by thousands/millions of end-users in production

Working Conditions:

• Hybrid/Remote/On-Site depending on location
• Must be able to regularly work hours that align with the US Eastern / India time zone crossover (approximately 8-12 am EST/EDT)
• 0 - 10 % travel may be required