Senior Data Analyst, Customer Operations

Key Skills

Business Process Management (BPM), Data Analytics, Data cleaning / Data cleansing, Data pipelines, Data science techniques, Data Visualization, Finance, Operations, PowerBI, Python Programming, Tableau

Job Description

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You’ll Be Doing:

• Collect, process, and cleanse data from diverse sources, ensuring data quality and consistency.
• Conduct in-depth data analysis to extract valuable business insights and identify trends, patterns, and correlations.
• Collaborate with different GBS functions to understand their data needs and challenges, specifically with Customer Service, Legal/Compliance Operations, and Risk Operations.
• Analyze customer interactions and feedback to identify trends and suggest improvements, enhancing customer service strategy.
• Develop and maintain dashboards, visualizations, and reports to track key business metrics, translating complex findings into actionable business insights for stakeholders.

What We Look For In You:

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
• Proven experience as a data analyst or in a similar role.
• Proficiency in data analysis tools and databases such as SQL, Python, Power BI, Quick BI, etc.
• Strong knowledge of data gathering, cleaning, and transforming techniques; ability to analyze large datasets and write comprehensive reports.

Nice to Haves:

• Familiarity with customer service, processes, and measures of efficiency and productivity.
• Experience with data-driven decision-making processes and the ability to translate data into actionable insights

Why Join Us?

• Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Hybrid work arrangements
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.