Lead Product Designer - Q&A Marketplace

Key Skills

Data Analysis, Design, Leadership, Machine learning techniques, Product Management

Job Description

Course Hero is scaling! We are seeking a Lead Product Designer to join our Q&A Marketplace product team that’s instrumental in driving the next phase of growth for our multi-billion dollar education company. Your responsibilities will include spearheading design for high-impact initiatives powered by Gen AI and Expert Tutors, keeping the product relevant and competitive by adapting to changes in the market and the needs of our customers. Beyond design, we want you to identify prospects for innovation and growth by leveraging your business expertise and comprehension of the company's goals and objectives.

Here are some ways you'll make an impact:

• Contribute to our Q&A Marketplace pod’s vision and strategy and lead highly visible and impactful projects. 
• Act as a strategic partner to Product Managers to break down complex, ambiguous problems into sophisticated solutions, and partner closely with engineers to build and deliver high-quality digital products
• Partner with our User Research team to understand students’ study behavior, and demonstrate qualitative and quantitative data to build thoughtful experiences that meet both user & business needs
• Design end-to-end user experiences through collaborative brainstorming, user journeys, wireframes, interactive prototypes, and polished visual design comps using Figma or other tools
• Build interactions across various media including web, mobile, and email, and develop working prototypes to demonstrate your ideas & concepts
• Present work and communicate design decisions to partners with confidence and clarity to capture feedback, iterate on and refine design solutions
• Iterate on your products post-launch based on insights on how they are performing in the real world
• Encourage and grow our teammates by serving as a mentor and helping the team deliver designs of the highest quality
• Help evangelize human-centered design approaches all over the company

Are you our next Lead Product Designer?

• 8+ years of demonstrated ability in a leading individual contributor role crafting cross-channel user experiences across desktop web, mobile web, mobile apps, and other channels such as email
• Several years of consumer / B2C design experience. This should include experience launching habit-forming products that customers love. Bonus points if you are familiar with design for multi-sided marketplace products and user-generated content. Share your expertise including your visual design acuity through your outstanding portfolio
• Consider yourself a strategic & creative systems problem solver - able to understand a complex system, able to turn sophisticated consumer problems into simple and engaging products, able to think strategically about business problems, and invent UX concepts to solve them. Able to present the rationale for design decisions, including in the process of winnowing down a list of concepts and deciding which elements belong in the final design to support specific use cases.
• Pride yourself in being a hands-on designer - comfortable with all phases of the design process from high-level concepts down to the smallest UI details.
• Feel proficient working in a fast-paced agile environment and collaborating with other designers, product managers, engineers, UX researchers, data analysts, customer support teams, marketers, and more.
• Demonstrate a proven track record of iterating on products post-launch based on user data about how the designs are performing.
• Enjoy excellent communication skills & an effective leadership style with entrepreneurial candor, and a growth mentality.

Bonus Points:

• Passion for education and social impact mission
• Experience designing complex, nuanced products powered by Machine Learning
• Technically proficient and experienced in building advanced interactive prototypes

Benefits & Perks!

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US) / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Monthly tech stipend
• Annual family planning stipend
• Monthly snack boxes delivered to your door
• Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

We are a virtual-first company and have employees dispersed throughout the United States and Canada. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.

This role is eligible for hire in the San Francisco Bay Area (US), Vancouver (Canada), and Toronto (Canada).

In accordance with California law, the base salary for this role if filled within California is $201,000- $273,000. 

USCanada

LI-Hybrid

Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation