Posted on:6 Jan 2026
Rafael Barbosa

Rafael Barbosa

Cloud computing, Tech Support, Customer Support, Client Handling, Linux Operating system

Hortolandia | 10 months

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  • Current Location

    Hortolandia

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    Hortolandia

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About Me

With over a decade of IT experience, my career is defined by roles at global leaders such as IBM, Kyndryl, and American Express. I specialize in Middleware, focusing on IBM DataPower, WebSphere, and Solace, complemented by Microsoft Azure certifications (AZ-900 and AZ-104). As a Subject Matter Expert (SME), I have managed critical environments, reducing incidents by 30% and improving response times by 25% through proactive monitoring. I possess solid experience in Disaster Recovery and root cause analysis, ensuring business continuity for major banking and insurance clients. My background includes a degree from KTH Royal Institute of Technology and current studies in Software Engineering. With additional experience in AI projects and professional English proficiency, I combine technical expertise with a strategic vision to deliver operational excellence.

Education

Degree Institute Years of Passing Percentage
Graduate KTH Royal Institute of Technology 2017 89 %

Past Employer

Experience Employer Name Designation Location
10 months IBM IT Hortolandia