Director of Product (Programmable Voice & AI)

Key Skills

Aartificial intelligence, Effective communication skills, Large Language Models - LLMs, Machine learning techniques, PaaS

Job Description

We’re looking for a Director of Product for Programmable Voice & AI who can define the strategy and roadmap for programmable voice spanning Voice APIs, WebRTC, Text-to-Speech, Speech-to-Text, Speech-to-Speech, Conversational AI, and Agentic automation. This position will define how developers and enterprises build modern voice experiences using Bandwidth’s global network, CPaaS platform, and AI-powered workflow orchestration.

What You'll Do:

• Define the Product, Commercial, and GTM strategy for Programmable Voice, Voice APIs, Conversational AI, and agentic automation built on Bandwidth’s global communications network.
• Define pricing, packaging, positioning, and competitive differentiation for voice and AI capabilities, supported by clear business cases.
• Translate customer and developer insights into actionable product direction and validated opportunity statements.
• Represent Bandwidth’s voice and AI strategy externally while mentoring product managers and fostering a culture of ownership and rapid learning.
• Define a clear, data-backed roadmap aligned to company goals and the Annual Operating Plan (AOP).
• Identify and prioritize high-impact opportunities to embed voice, AI, and automation into customer journeys and developer workflows.
• Lead continuous discovery with enterprises, partners, and developers to validate problems in telephony workflows, contact flows, and CX inefficiencies.
• Drive execution of new Voice AI and Programmable Voice capabilities across APIs, SDKs, orchestration tools, and automation workflows.
• Ensure AI-driven features meet strict standards for accuracy, reliability, latency, and safety/guardrails.
• Partner cross-functionally with Engineering, AI/ML, Developer Experience, CX, Sales, and Marketing to deliver scalable products and successful launches.

What You Need:

• Bachelor's Degree required
• 7+ years of product management experience, including 4+ years in AI, Voice, CPaaS, or Conversational AI leadership roles.
• Proven ability to define and execute strategy for Programmable Voice APIs, AI agents, conversational AI/LLMs, and workflow automation.
• Strong track record delivering SaaS or platform products that drive measurable adoption and business outcomes.
• Deep understanding of real-time communications (PSTN/SIP), WebRTC, call routing, media services, and voice quality metrics.
• Knowledge of TTS, STT, and LLM fundamentals including prompt design, accuracy/latency tradeoffs, and AI safety/guardrails.
• Experience working hands-on with Engineering and AI/ML teams to build scalable, reliable product capabilities.
• API-first product design expertise across developer tooling, SDKs, documentation, and intuitive workflow/builder experiences.
• Strong communicator with strong analytical and financial modeling skills, comfortable presenting to executives, customers, and partners.

Bonus Points:

• Technical degree or MBA preferred.
• AI-related training or certification is a plus.
• Experience building programmable voice applications with CPaaS providers like Twilio, Telnyx, Signalwire, etc.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.