Analytics Specialist, Global Airport Process and Analytics

Key Skills

Data Visualization, Database, Machine learning techniques, Microsoft Office suites, Microsoft-Excel, PowerBI, Powerpoint, Python Programming, SAS, SQL, Tableau

Job Description

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

The Global Airport Process & Analytics team (GAPA) is a high energy, high visibility group within Delta’s Operational Analysis & Performance (OAP) division. The GAPA team serves as internal consultants who leverage industrial engineering and analytical techniques to provide strategic process improvement and actionable insights for the Airport Customer Support (ACS) business.

The GAPA team is seeking a Specialist to join a diverse and high caliber analytical network. As part of the team, you’ll be empowered to develop innovative solutions and forward-looking insight to help ACS business leaders run a safe and efficient operation at 300+ airports. This will require big picture critical thinking and the ability to articulate actionable insights to Delta-wide executive audiences.

The Specialist will:

• Locate and extract data from a variety of sources for use in analysis, models and reporting
• Lead or support others with in-field data collection and observations
• Use descriptive, diagnostic, and predictive analytical techniques to highlight business challenges, potential solutions, and relevant tradeoffs
• Develop new basic analytical models or modify existing ones
• Transform data into actionable insights using data visualization and story telling techniques
• Support process improvement and project management engagements for both ACS and cross-divisional initiatives
• Be able to present findings to Delta-wide executive audiences and cater the message depending on the leadership audience
• Practice safety-conscious behaviors in all operational processes and procedures
• Have a team first attitude with the success of our team and business partners as their top priority
• Be intellectually curious, ask questions and speak up when they have an idea
• Be action oriented and not afraid of failure, but instead learn from each experience and improve
• Be independent workers with a continuous improvement mindset who look for problems to solve and then come up with innovative ideas
• Be proactive with next steps without frequent management direction and know when to communicate status or escalate issues to their manager, teammates, or stakeholders.
• Enjoy working in a high-profile environment with fluid priorities, ambiguity, and aggressive deadlines
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Successful candidates will have a basic understanding or experience with most, if not all, of the following:

• MS Office (e.g., Excel, PowerPoint, Power Apps, Access and Word)
• Advanced applications (e.g., simulation, optimization, statistical analysis, optimization, linear regression, machine learning)
• SQL, SAS, Python, or other database interface tools and languages
• Visual Basic or other basic functional programming tools
• Visualization Tools (Tableau, Power BI)
• Must be performing satisfactory in current position.
• Track record of seeking leadership roles including student and community organizations
• Direct experience communicating with stakeholders, delivering projects end-to-end, and working collaboratively to drive improvement in the overall analytical support of Delta operations worldwide
• Must be comfortable working in group and individual settings.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• A Bachelor’s degree in Industrial Engineering, Operations Research, Computer Science, Information Science, Business/Management, Mathematics/Statistics, or other relevant quantitative field required and 2+ years of experience in analysis, information science, data visualization, or other relevant quantitative field required.
• Previous experience in operational roles
• Excellent interpersonal and collaboration skills; excellent ability to seek input from and understand concerns of other stakeholders; high level of diplomacy and business experience
• Superior business acumen with strong financial and analytical skills and airline industry knowledge; ability to make high-impact decisions based on quantitative and qualitative factors
• Proven track record of out of the box thinking and an ability to think large scale