Senior Product Designer

Key Skills

Design, Leadership Skill, Machine learning techniques

Job Description

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

The Opportunity

As a Senior Product Designer at Observe.ai, you will play a key role in shaping the user experience and interface of our products. You will be responsible for developing intuitive and impactful design solutions, collaborating with cross-functional teams, and driving user-centered innovation. With a deep understanding of our industry and competitive landscape, you will help craft seamless experiences that enhance our platform’s usability and engagement.

About the Team

The Observe.ai Product Design Team is dedicated to crafting intuitive, impactful, and scalable experiences that empower users across our platform. We drive innovation by blending deep product sense, rigorous research, and exceptional craft, ensuring our designs align with both user needs and business objectives.

Our team operates across multiple levels, from early-career designers refining their skills to seasoned leaders shaping the long-term vision of Observe’s product experience. We prioritize collaboration, mentorship, and a strong design culture, fostering a space where creativity thrives and design excellence sets new industry standards.

As a design organization, we don't just build interfaces—we influence strategy, improve workflows, and elevate the entire product ecosystem through thoughtful, user-centered solutions.

What you’ll be doing

• Lead Design Solutions: Own and execute design projects that span multiple product areas, creating scalable and flexible design systems.
• Product Vision & Strategy: Refine and improve the long-term direction of our products, working independently or with partners to define strategic design goals.
• User Research & Data-Informed Design: Use qualitative and quantitative insights to inform design decisions, ensuring our solutions effectively address user needs.
• Visual & Interaction Design Excellence: Deliver high-quality, visually polished, and highly usable designs, considering accessibility, responsiveness, and edge cases.
• Design Systems Contribution: Help evolve our design systems, improving consistency and efficiency across Observe.ai’s platform.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from concept to implementation.
• Mentorship & Leadership: Provide guidance to junior designers, sharing knowledge and fostering a culture of design excellence.

What you bring to the role

• 6+ years of experience in Product Design, with a strong portfolio showcasing impactful design work.
• Expertise in user-centered design, interaction design, and usability best practices.
• Experience working with design systems and contributing to scalable UI frameworks.
• Ability to translate complex problems into simple and elegant solutions with a deep understanding of information architecture and workflow design.
• Strong storytelling and communication skills, capable of presenting design rationale and influencing stakeholders at all levels.
• Experience conducting user research and data analysis to drive product improvements.
• A proactive mindset with the ability to drive projects independently and collaborate effectively with teams.

Preferred Skills and Qualifications

• Large Language Model powered products such as Chatbot and Voicebot
• Contact Center Industry domain knowledge

How to apply

To be considered for this role, please submit your resume and portfolio via our career portal or Linkedin. Please provide your portfolio’s password if needed. We’d especially like to see clear problem definition based on research, creativity process on solutioning, strong rationale of design decision making, and polished Ui & interaction designs that solves the defined problems.

Compensation, Benefits, And Perks

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.