Senior Staff Machine Learning Engineer

Key Skills

Unix Operating system, Database, Aartificial intelligence, Machine learning techniques, Deep Learning, Natural Language Processing (NLP), Tableau, Linux Operating system, Large Language Models - LLMs, GPT

Job Description

What you get to do in this role:

The Data Platform, Platform Engineering group is looking for a talented AL/ML Engineer to drive our next generation AI based solutions.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Qualifications

To be successful in this role you have:

• 12+ years of experience in architecting and implementing complex applications.
• Specialised in developing enterprise-scale conversational AI platforms and advanced natural language processing solutions.
• Experience in developing LLM-powered applications with modern frameworks and APIs (Langchain, CrewAI, OpenAI /Anthropic APIs etc). And strong analytical mindset with experience evaluating model performance, and optimising inference costs.
• Deep competence in prompt engineering, fine-tuning, and optimising LLM performance. Hands-on expertise with leading models such as GPT, Claude, and open-source alternatives.
• Proven ability to transform complex LLM concepts into commercial value while communicating effectively with stakeholders at all levels.
• Experience in classical Machine Learning and Deep Learning.
• Ability to work with Senior Architects, Leaders and other BUs to drive a technical solution.

Desired:

• Experience in designing and implementing NLQ, NLP based solutions
• Familiarity with the ServiceNow platform
• Published research or technical blog postings regarding LLM applications and best practices would be an add-on.

Additional Information

Work Personas

• We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

• ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

• We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

• For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.