Customer Success Engineer

Reddit Inc.
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  • Experience

    2-4 year
  • Salary

    $110,000-$120,000
  • Location

    San Francisco, CA, USA
  • Job Function

    Customer Success Engineer
  • Industry

    Information Technology
  • Qualification

    Degree in Computer Engineering

Key Skills

Java Programming, SQL, JavaScript

Job Description

We are looking for engineers who are passionate about solving problems and providing our customers with a positive experience while using our platform.

Responsibilities:

  • Have a strong understanding of the market, clients, partners, and technology
  • Execute deep troubleshooting and drive resolution of customer issues as quickly as possible within our specified Service Level Agreements
  • Use Jira to record, track progress and escalate application issues
  • Collaborates with the various teams to ensure that problems are resolved effectively and efficiently
  • Provide product feedbacks and insights to the business and development teams
  • Assists users in understanding how to appropriately use our platform
  • Assists with various application testing activities and internal projects as needed

Qualifications:

  • 2+ years of experience in a customer/client-facing role such as Customer Success Engineer, Technical Support Engineer, or Sales Engineer
  • Excellent problem solving and troubleshooting fundamentals
  •  Passion for superior client experience
  • Prior experience at a MarTech or AdTech company
  • Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts
  • SQL querying experience

Job Openings at Reddit

Company Info.

Reddit Inc.

Reddit is an American social news aggregation, content rating, and discussion website. network of more than 100,000 communities where people can dive into anything through experiences built around their interests, hobbies and passions. Reddit users submit, vote and comment on content, stories and discussions about the topics they care about the most. From pets to parenting, there’s a community for everybody on Reddit.

  • Industry
    Information Technology
  • No. of Employees
    800
  • Location
    548 Market St, San Francisco, California 94104, United States
  • Website
  • Jobs Posted

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