Sr. Director, Vivint App

Key Skills

Aartificial intelligence, Algorithms, Large Language Models - LLMs, Natural Language Processing (NLP), R Programming, UX design

Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Summary:

In this leadership role, you will be responsible for Vivint’s Smart Home App that brings together all of NRG Consumer experiences in a single App to deliver the home of the future. This future home will be personalized to every household. It will make them feel cared for and will work on their behalf, giving back time, keeping them safe, and saving them money.

You will be the Vertical Leader (single threaded owner), leading a cross-functional group of leaders across Product Management, Engineering, Design, QA, Program Management, Customer Research, Data, and AI to deliver this future through the App. You will also collaborate with your peer Product Vertical Leaders as well as key stakeholders that run our Energy Business, Brand, Marketing, and IT functions at NRG to deliver this app. This is a high-visibility, high-stake position that sets the direction of experiences across NRG and delivers growth, engagement, and personalized experiences to millions of NRG customers. To do so, you will need to be an astute and experiential Product Leader that understands customer needs, technology possibilities, and business goals, channeling them to deliver the next generation of experiences for households in the US. You will use both creative and analytical skills to identify opportunities, define product strategy, build a collaborative roadmap across all Verticals, support as well as execute the roadmap development, and maintain the overall performance of the App.

Primary Responsibilities:

As an individual contributor:

• Oversee the mobile strategy and a collaborative roadmap definition to increase our engagement, growth (monetization), consistency, and performance of the app
• Define and monitor success metrics and offer data-driven insights to inspire new features, tools, and experiments that drive engagement, growth, and performance of the app
• Work closely with peer Vertical leads to identify feature development opportunities as well as help them deliver their part of the app roadmap.
• Work with User Research and Analytics to develop a deep understanding of our customers to ensure the product roadmap is grounded in their needs
• Take an active role in driving features to launch, ensuring product roadmap is translated into clear product and thereafter engineering as well as testing requirements

As a coach/leader:

• Manage, mentor, and develop a team of product managers, fostering a collaborative environment that encourages innovation and excellence
• Guide the team in setting objectives, prioritizing roadmap, and delivering impactful results
• Coach the individuals on your team for growth, helping them develop the skills necessary to meet their goals and drive business impact

Required Skills:

• Ability to define product vision, roadmap, strategy and UX Design for a large, experiential product that serves millions of customers
• Ability to lead complex products that cut across many leaders in a large organization
• Experience in leading E2E product lifecycle with knowledge of software engineering practices & patterns
• Be a functional lead for product management as well as a cross-functional leader/GM for the vertical
• Ability to communicate and build trust with the senior most leaders in the organization

Required Education/Experience:

• S. or M.S. in a Business or Technical Field
• MBA preferred
• Proven track record of shipping customer-facing products and experiences to millions of users
• Experience leading cross-functional teams across product, program, design, engineering, QA, data, and AI
• Experience applying machine learning approaches to complex problems
• Experience building complex software systems that have been successfully delivered to customers at scale
• Experience with Design Language Systems
• Understanding of how to use Data and AI to uncover new opportunities & improve customer experience

• Learn about the Vivint Culture and why it’s a great place to grow your career!

• Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) + Employer Match Employee Resource Groups

WORKING CONDITIONS: 

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".