Product Analyst - SMS & New Channels

Key Skills

Data science techniques, Effective communication skills, Microsoft-Excel, Planning and organization, Product Analytics, Python Programming, R Programming, SQL, Tableau

Job Description

The SMS & new channels initiative is focused on expanding Klaviyo’s marketing platform to provide customers with more opportunities to engage their audiences and accelerate growth. In this role, you will work closely with stakeholders across multiple teams. This is an exciting opportunity to work on omnichannel sending, a rapidly evolving area where best practices are still being developed. Additionally, the ideal candidate will have an understanding of infrastructure and an interest in sending platforms and the technical back-end components that power these marketing channels.

Klaviyo is located in the heart of downtown Boston. We build software that helps tens of thousands of businesses have more relevant and personal relationships with billions of consumers. We are a product-driven company and over invest in making beautiful, efficient, and fast workflows that help our customers accomplish what was previously unimaginable. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. Please note that this is a hybrid role that requires 3x/week in our Boston office. Fully remote candidates will not be considered at this time.

How you will make a difference:

• Own the analytics needs of one or more product areas, including metrics selection and tracking, exploratory research, experimentation, and instrumentation
• Leverage appropriate statistical tools such as time-series analyses, hypothesis testing, and causal analyses to statistically assess relative impact and extract trends
• Generate ideas to shape future analytical projects and initiatives
• Develop dashboards and reports to regularly communicate results
• Present findings exploratory research to senior management to drive business decisions
• Collaborate with cross-functional teams across disciplines such as product, engineering, design, success, and support
• Advocate for data driven decision making and roadmap prioritization based on your understanding of what drives the biggest impact for both our customers and Klaviyo

Who you are:

• You have a bachelor’s or advanced degree in math, economics, statistics, engineering, computer science, or other quantitative field
• You have worked in an analytics or data science role for 3+ years professionally
• You possess strong SQL skills and the ability to use tools such as Python, R, Excel and Tableau to work efficiently at scale
• You balance attention to detail with swift execution, including the ability to deliver on tight timelines
• You have a bias towards learning and constant iteration
• You are self-motivated and have the ability to work independently
• You have strong communication and organization skills

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:

$104,000—$156,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.