Group Design Manager

Key Skills

Data Analytics, Design, Leadership Skill, Machine learning techniques, Product Management

Job Description

What will I be doing?

• Managing and supporting Product Designers and Senior Product Designers across multiple products

• Coaching and providing feedback on your team’s performance, helping them to develop clear career development goals and action plans on how to achieve them

• Partner with the Group Product Manager and Group Engineering Manager for the group you lead, collectively ensuring that the group is strategically aligned, engaged, and delivering results.

• Helping to shape the future vision of products and driving strategic design work in exciting areas, such as conversational design, messengers, machine learning and more

• Partnering directly with our Directors and VPs of Product Design in Dublin and London to evolve the Product Design team: our people, our structure, our processes, our beliefs

• Collaborating with leaders across the company: other design leaders, Research, Data Analytics, Product Management, Engineering, Marketing, Sales, and more

• Growing Intercom Design by recruiting and representing us publicly in ways like writing for our blog, speaking, community building and outreach, and more

What skills do I need?

• Experience managing Product Designers and genuinely caring about how the people who report to you perform, feel, and grow. The ability to develop a genuine relationship with people and help them grow, learn, and succeed.

• Experience designing digital products and systems. This isn’t solely a people management role - you’ll also be involved with and guide the product work. All of our managers care deeply about and actively engage in our product development process, details, and outcomes.

• A working knowledge of the full stack of Product Design, from systems thinking to visual design. You don’t need to be a specialist in all of these things, but you should be able to have informed, intelligent conversations.

• Ability to communicate with precision, clarity, honesty, and respect.

• Ability to envision and lead change. There are many things that we still need to evolve and improve about how we work, and design managers are a key part in driving that change. We’re looking for someone who aligns with our values, but also who makes us better.

• A growth mindset. Willingness to own problems. Comfort with ambiguity. Passion for building product. A desire to make things better.

Bonus skills & attributes

We'd also love to see your portfolio of design work. It should touch on the problems you solved (ideally focused on designing software products) and the process you applied to tackling the challenges, rather than focusing just on visual polish, or the final deliverables.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. 

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.