Technical Account Manager (KR)

Key Skills

Aartificial intelligence, Account Management, DevOps, Effective communication skills, Employee life cycle, KPIs, Machine learning techniques, MLOps tools

Job Description

Gauss Labs, a pioneering force in industrial AI, seeks a visionary Technical Account Manager to champion the deployment and operation of cutting-edge AI solutions that revolutionize the semiconductor industry. You will be instrumental in scaling our AI applications, driving customer success, and maximizing manufacturing productivity.

Join a passionate team of innovators who are revolutionizing the way semiconductors are made. You will spearhead deploying impactful AI solutions, directly influencing production within real-world fabs. Collaborate with a diverse and talented team, leveraging your expertise to significantly contribute to Gauss Labs' mission of becoming the world leader in industrial AI innovation.

Responsibilities

• Lead the deployment and operation of state-of-the-art AI applications in collaboration with customers’ IT and automation teams.
• Partner with sales, engineering, and program management to deliver AI solutions seamlessly to customer fabs.
• Translate customer needs into actionable technical requirements for our AI solutions within the semiconductor manufacturing process.
• Provide ongoing technical support and training to customers, ensuring they maximize the value of our AI applications.
• Engage with customers throughout the product lifecycle, driving adoption and renewals.
• Track key performance indicators (KPIs) and report on customer success metrics.
• Work closely with product teams to translate customer feedback into insights for future AI application iterations.
• Domestic travel to customer sites, up to 40% of working hours.

Basic Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 5+ years of experience in enterprise software or the industrial AI industry.
• Solid understanding of software development lifecycle, deployment, and operation (DevOps/MLOps).
• Proven ability to translate complex technical concepts into clear, concise communication for technical and non-technical audiences.
• Excellent communication, presentation, and interpersonal skills with the ability to build strong relationships at all levels.
• Proven ability to manage and exceed customer expectations in a fast-paced environment.
• Strong customer orientation with a drive to build intimacy with users and their organizations’ needs.
• Adept at navigating the intersection of business and technical domains in software projects, providing leadership in both areas.
• Exceptional presentation and written communication skills with a keen eye for detail in English and Korean.

Preferred Qualifications

• Advanced degree (Master’s or Ph.D.).
• Experience in the semiconductor industry is a strong plus.