Customer Support Engineer - EMEA

Key Skills

AWS, Data science techniques, Effective communication skills, Google Cloud Platform (GCP), Machine learning techniques, Planning and organization, Python Programming

Job Description

We’re looking for individuals who have experience working in a fast-paced, technical environment and enjoy working cross functionally with customers, product, engineering, and sales. As our first Customer Support Engineer in EMEA, we’re looking for someone passionate about improving processes while delivering an exceptional customer experience.

In this role, you’ll be able to:

• Deliver outstanding technical support to our customers, ensuring a high level of customer satisfaction
• Troubleshoot and resolve issues related to Ray and the Anyscale platform
• Collaborate closely with our product and software engineering teams to address complex issues and ensure optimal system performance
• Drive improvements in issue triage, reporting, and analysis to better understand customer pain points
• Continuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experience
• Contribute to the development of support resources, including documentation and knowledge base articles

Qualifications:

• 3+ years of experience in a technical role - either in customer support, software engineering, or similar
• 3+ years working with technical products in the Machine Learning domain
• 1+ years experience working with a major cloud provider (AWS, GCP)
• 1+ years as a team lead
• Proficiency in writing Python for either Data Science, Machine Learning, or other distributed systems workloads
• Familiarity with Machine Learning use cases and technology
• Strong communication and interpersonal skills
• Highly organized approach to issue tracking and resolution

Anyscale Inc. is an Equal Opportunity Employer. Candidates are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state law.