Director of Engineering, Fulfillment

Key Skills

Design, Effective communication skills, Machine learning techniques, Planning and organization

Job Description

We are looking for an experienced and enthusiastic Director of Engineering to join our leadership team at Etsy as the Engineering Lead for our Fulfillment Group. Our ideal candidate will have a passion for working within a fast-paced, creative environment and have the technical acumen to build a world-class fulfillment engineering team.

Etsy’s fulfillment portfolio today includes everything from tracking, labels, carrier integrations, calculated shipping, ML driven estimated delivery dates, etc. As the Engineering Lead, you will be responsible for driving innovation and investments to improve our fulfillment product experiences, while also maintaining the stability and performance of the existing fulfillment systems.

In this role, you will be responsible for leading and developing the talent on your teams. You will support several Senior Engineering Managers across multiple initiatives, each with a different set of technical expertise and focus areas. There's a range of engineering experience, including staff engineers and machine learning specialists. You will lead your teams through influence, helping them to place the right bets, design the right systems, and collaborate across team boundaries to ensure that we’re delivering the best possible fulfillment experience for our buyers and sellers.

This is a full-time position reporting to the VP of Engineering. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice

per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• Etsy’s fulfillment organization is responsible for creating a delightful fulfillment experience by creating transparency and trust for our buyers, while making it seamless, easy and affordable for our sellers.

• This is an great time to join our organization because we are at an exciting inflection point, primed to be a key driver of the company’s growth strategy.

• You will play an integral role in developing Etsy's fulfillment vision and in plotting the course to get us there.

• We aim to think differently about what a delightful fulfillment experience could look like for Etsy’s buyers and sellers, and we expect you to be a key driver of that innovation and in bringing our vision to life.

What does the day-to-day look like?

• Lead and develop the fulfillment engineering team, driving projects and initiatives to improve the fulfillment product.

• Mentor and advocate for your team, while also working closely with product managers, designers, and other stakeholders to ensure best possible fulfillment experience.

• Manage and communicate effectively across teams to ensure goals are met.

• Deliver a world-class fulfillment experience to our users.

• Develop strategies to optimize fulfillment product development and performance.

• Recruit and retain top engineering talent and manage team workloads.

• Be an active member of Etsy’s engineering leadership team, contributing in areas like engineering team culture or mentorship.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• A proven track record of delivering results through engineering teams and the ability to juggle a mixed engineering portfolio including both rapid product development, experimentation, and foundational BAU and KTLO responsibilities.

• Strong team building and people development skills is a must. Experience managing managers and senior engineers through career development and growth.

• Opinionated leader who is unafraid to challenge and co-own the Fulfillment vision, strategy and execution with peers across product, design, research and analytics and an innovative risk taker who is unafraid to lead us to an ambitious future state in fulfillment at Etsy.

• Excellent communication and organizational skills are a must, as well as strong judgment and bias to action and decision making

• An effective collaborator who knows how to drive decision-making and has the ability to influence through informal authority, with a nice to have in working closely with business or operational partners.

• Big picture thinker, comfortable with working backwards from a vision, but can also zoom into the details if necessary and appropriate.

• Nice to have: experience in ML, fulfillment, inventory management, merchandising

• You have a strong belief in Etsy’s vision, mission and values.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.