Senior Product Manager, Trust and Safety

Key Skills

Aartificial intelligence, Design, Effective communication skills, Machine learning techniques, Product Management

Job Description

The Trust and Safety Product Management team is responsible for defining the strategy and priorities to ensure Etsy is a safe marketplace that buyers and sellers trust. We focus on detecting policy violative content and adversarial actors, and on crafting educational and reformative experiences for members to prevent harm from happening.

We are looking for a passionate Product Manager to help us scale our automated detection efforts of content that goes against our policies. We need to expand our capabilities across more policies and surfaces like listings, videos and images. We’re looking for a technical and motivated Product Manager that can lead their squad in the next generation of content evaluation at Etsy.

This is a full-time position reporting to the Director of Product, Trust and Safety. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in Mexico. You will have the option to work office-based, flex or remotely. Candidates living within commutable distance of the Etsy Mexico City Hub may be the first to be considered.

Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Content Moderation Integrations team is a new squad within Trust and Safety. This team's focus is on integrating detection systems within Etsy and with external partners to cover the most policies and with the fastest detection time.

• You’ll collaborate with cross-functional partners (including engineering, operations, design, and analytics, legal team, and our buyer and seller community) to gather requirements, prioritize projects, and deliver the T&S team's roadmap.

• As the PM, you are responsible for setting your squad’s strategy and priorities and keeping them focused on the agreed T&S goals. You are accountable for delivering results aligned to those goals. You set clear expectations and ensure your squad understands what they need to deliver.

• You have empathy for our end users and care about their safety on Etsy.

• This team is fully located in Mexico, with partner teams located in the US and Ireland.

What does the day-to-day look like?

• Lead all aspects of the squad’s strategy, prioritization, and delivery.

• Work closely and collaboratively with design and engineering, as well as business and product partners, to build products that are effective, scalable, and easy-to-use for sellers and agents.

• Prioritize product roadmaps through continuous iteration, user research and analysis, and experimentation.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Proven track record of leading products that scale through Machine Learning and AI

• Experience working in machine learning, online abuse, or a related domain

• Demonstrated experience in collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives.

• Experienced with using qualitative and quantitative data to make product decisions. You also know when and how to balance data with intuition.

• Excellent written and oral communication skills in order to advocate for your team's initiative and keep cross-functional stakeholders informed;

• Passionate about building safe experiences for our members.

• A strong belief in Etsy’s vision, mission and values.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.