AIML - Annotation Analyst - Indonesian Language Specialist

Key Skills

Aartificial intelligence, Annotation, Machine learning techniques, Planning and organization

Job Description

Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best.

As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll listen and transcribe audio files and evaluate Siri’s response and language usage, from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements.

Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the customer experience.

This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs.

The position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Minimum Qualifications

• Fluency in Indonesian reading, writing, and comprehension skills to support Indonesian-speaking market
• Fluency in English reading, writing and comprehension skills
• Excellent active listening skills with the ability to understand verbal nuances in the Indonesian dialect
• Understanding of the APAC region and cultural variations where the Indonesian dialect is spoken

Preferred Qualifications

• Demonstrates attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
• Highly organized with strong attention to detail
• Ability to independently navigate systems and tools
• Demonstrates integrity and focuses on customer privacy
• Experience in content review or a similar environment, prior testing experience preferred
• Demonstrates flexibility and adaptability to changing work-flows and responsibilities
• Grows with a team where expertise is shared and feedback is welcomed
• Excels at working independently to make timely decisions and take appropriate actions
• Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
• Successfully meets or exceeds targets, working within tight deadlines
• Ability to identify business process solutions that increase efficiencies
• Ability to maintain focus and aim for high results through large volumes of tasks