Language Team Lead

Key Skills

Aartificial intelligence, Analytical and Problem solving, Effective communication skills, KPIs, Leadership Skill, Linguistic, Machine learning techniques, Management, Writing

Job Description

The Language Team Lead leads a team of Language Specialists and coordinates their work within an account or a group of accounts. The Team Lead manages and plans capacity and work allocation, ensures timely delivery of language services and tasks with the expected quality and ensures high satisfaction of internal customers.

What You Will Do

• Leads a team of Language Specialists (e.g., Language Quality Associates and/or Language Quality Leads and/or Linguists). Can lead other Language Services roles if need be.
• Monitors, motivates, and coaches the team members, manages their performance and productivity and fosters their professional growth.
• Coordinates the team to ensure all required linguistic activities are executed according to plan and Customer/Lionbridge KPIs.
• Identifies potential process inefficiencies and/or risks and makes recommendations on process improvements and contingency solutions.
• Manages the workload of the team and assigns or reassigns tasks to team members while ensuring appropriate service and quality levels.
• Ensures that contingency and backup plans are made within the team for absences and leaves.
• Acts as the primary communication link and escalation path for the team.
• Supports conflict resolution within the team.
• Identifies and supports training needs and develops, or ensures delivery of training documentation.
• Provides guidance regarding problem solving, customer communication, etc.
• Can provide support on customer proposals and participate in defining account[1]specific strategies.
• Carries out other Language Services and lead tasks broadly within the scope of the role, based on instructions of their superior and/or the employer

To Be Successful You Will Have

• Strong people management and leadership skills with ability to motivate team members and foster a culture of positivity.
  • Strong interpersonal skills, including the ability to give clear, concise, and constructive advice and feedback.

• Ability to work effectively with remote teams and work well with others in a multi[1]cultural and fast-paced environment.

• Process and quality orientation with the ability to analyze, plan and prioritize tasks to achieve high-quality results.

• Effective analytical and problem-solving skills.

• Workload and capacity management and planning skills.

• Ability to process complex information and to learn quickly.

• Strong appreciation of localization processes and language technology concepts and tools, e.g., Translation Memories, Computer Assisted Translation, Computer Assisted Revision, Machine Translation.

• Flexibility and ability to work under pressure in a deadline-driven environment

• Excellent written and oral communication and presentation skills in English and the mother tongue.

• High customer focus with the ability to identify opportunities that benefit internal/external customers.

In Return, You Can Expect

• An unique opportunity to participate in Language Services processes and develop a wide range of skills on complex projects.
• To work with a passionate and diverse team of specialists from across the world in areas such as Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services, and Business Operations.
• Opportunities for growth in a stable, global company with a solid market position.
• Professional development opportunities in a multi-cultural environment – Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.