Principal Product Manager - Content and Metadata, Lodging

Key Skills

Analytical and Problem solving, Data Analysis, Data science techniques, Effective communication skills, Leadership Skill, Metadata, Product Management, SQL

Job Description

About the role

In the Hopper Lodging team, we are constantly ensuring we offer better selection, prices and content and quality to our customers ensuring we hold ourselves to being the “Best place to book a stay”. As the Content & Metadata Principal PM, you'll play a pivotal role in achieving this goal by ensuring the highest standards of content quality, making it easier for consumers to make informed decisions. Collaborating closely with other teams, you'll have the opportunity to innovate and drive meaningful improvements in the way we serve our customers.

Product Managers for this team must be highly competent in analyzing and understanding data, creative, hands-on “doers” and strong facilitators that can find innovative ways to build up the Lodging product and create a unique, differentiated experience for our users that no travel technology has been able to do before.

This role has a tremendous impact on the vision and success of the company.

It's a unique opportunity to join one of Hopper's strategic team. It’s a huge personal growth opportunity and includes high potential upside of pre-IPO stock options.

What would your day-to-day look like:

• Manage a product roadmap for a set of features from inception through implementation; collect requirements, establish key performance metrics, craft the user experience, and drive execution
• Understand and explain complex technical issues, discern impact, and communicate them to maximize clarity and drive resolution
• Collaborate closely with data science to dive deep into our data to understand our users
• Work with business leaders to help shape and drive business cases for product features
• Ideate and wireframe new features that will be in the hands of millions of users across the globeIdentify the essential qualities of each feature: what's important, what's not, how can we limit cost and risk?
• Use good judgment to make appropriate trade-offs when scoping and specifying solutions, ensuring that anything we build adds value to the business and continues to delight our users

An ideal candidate has:

• 3+ years product management experience
• Enjoy untangling complex problems and diving deep into data in a methodical manner
• Experience with data analytics and A/B testing in a highly metrics driven environment
• Comfortable with SQL, analyzing data and building out data dashboardsHave an innovative and detail-oriented approach to problem-solving
• Have a high level of ownership and high bias for action
• Have experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
• Have technical depth that allows them to communicate with, understand, and earn the respect of world-class engineers and data scientists
• Experience writing SQL, and assisting the engineering team in API development according to business needs.

Perks of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and stock options
• Unlimited PTO
• Wework coworking All Access Pass OR Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer-paid health and dental insurance plans
• Pension plan employer match

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More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.

Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

 Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.